Customer Service Agent ofertas em África do Sul

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

Our Sales Team is growing with the hire of an Enterprise Account Executive who will work strategically to win new business across the Southern Africa region. We’re looking for someone to exceed revenue quotas through the generation of new logo sales across our portfolio of CX, CCaaS, AI & Digital products. This is an incredible opportunity for someone to lead the way in a developing territory for us.

As an Enterprise Account Executive at NiCE, you will possess the knowledge and the aptitude to understand new and existing customers’ needs for our digital solutions portfolio, improving their customer’s experience while articulating new and innovative ways of solving the customers’ business challenges. You will help define strategies that fit their strategic objectives while satisfying their customers using NiCE solutions; using tailored use cases which clearly articulate the value and potential of the Platform.

• Regularly close deals and build pipeline within or exceeding goals. Meets or exceeds assigned sales quota.
• Assist and support sales partners in sales efforts by participating in sales calls and closing efforts.
• Maintain product knowledge by attending continuous sales training.
• Attend industry events.
• Build and maintain relationships with potential and current customers and sales partners.
• Maintain a keen familiarity of CCaaS, Digital & AI competitors, especially strengths and weaknesses of each competitors' solutions.
• Be a trusted advisor to our customers by understanding their processes, requirements, and challenges.
• Engage customers in business, strategy, and ROI-based discussions to communicate how NiCE can help deliver value by changing the relationship they have with their customers.

• Have knowledge of the SA CX Market and be consultative by nature, able to identify customer problems and position our digital solutions to solve them.
• Proven track record of success as an Account Executive selling software and winning new business at Enterprise level (greater than 500 seats).
• Hunter mindset with the ability to manage the full sales cycle for NiCE customers from prospecting to close using a consultative approach.
• Multi-faceted background including deep understanding of the CCaaS market; experience in similar roles at other enterprise software companies or within SI organizations is preferred.
• Motivated to exceed quota and pursue rewards for successful salespeople at NiCE.
• Proactive with minimal daily supervision in a home-office setting, maintaining a can-do attitude and productive output.

You will join a Gartner Magic Quadrant Leader (9 years in a row), delivering success to more than 27,000+ customers globally, with impressive year-on-year growth. You will benefit from working for a financially stable and profitable company, including a competitive compensation package with private healthcare, life assurance, a generous pension contribution, and more.

Requisition ID : 8245

Reporting into : Managing Director, Sales.

Job type : Individual contributor.

LI- Remote

NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions daily.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as a market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.