Volunteer Coordinator - Non-Profit Operations

Placements24; Polokwane; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Job summary

Placements24 in Polokwane, South Africa, seeks a proactive Volunteer Coordinator for an environmental education and conservation NGO. You will recruit, train, and retain volunteers, manage schedules, and serve as the main point of contact to ensure a positive experience.

This role offers hybrid work combining remote coordination with in-person interactions in Polokwane. The successful candidate will bring strong people skills, organizational abilities, and a passion for community service and

Qualifications

• Bachelor's degree in HR, social sciences, non-profit management or related field.
• Minimum of 3 years experience in volunteer coordination or similar in non-profit.
• Proven ability to recruit, train, and manage volunteers.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Experience in a hybrid work environment.

Responsibilities

• Develop and implement strategies for recruiting volunteers for programs in Polokwane.
• Screen, interview, and onboard volunteers, ensuring good skill/offering fit.
• Develop and deliver training programs for volunteers on roles and policies.
• Manage volunteer schedules and coordinate day-to-day activities.
• Serve as main contact for volunteers, addressing inquiries and feedback.
• Foster a positive and supportive environment for all volunteers.
• Organize volunteer recognition events to show appreciation.
• Maintain accurate volunteer records including hours and training.
• Collaborate with program staff to identify volunteer needs and support.
• Monitor engagement and retention, implementing improvement strategies.

Skills

Interpersonal skills

Organizational skills

Volunteer recruitment

Communication

Conflict resolution

Education

Bachelor's degree in HR / Social Sciences / Non-profit Mgmt

Tools

Volunteer management software

Job description

About the Role

Our client, a community-focused non-profit organization dedicated to environmental education and conservation in the **Polokwane** region, is seeking a proactive and organized **Volunteer Coordinator**. This role is essential for recruiting, training, managing, and retaining a dedicated team of volunteers who support various operational and programmatic activities. You will be the primary point of contact for volunteers, ensuring they have a positive and rewarding experience. The ideal candidate possesses excellent interpersonal skills, strong organizational abilities, and a passion for community service and environmental stewardship. This position offers a **hybrid** work model, allowing for a blend of remote flexibility and necessary in-person interaction within **Polokwane**. You will play a key role in mobilizing community support and enhancing the capacity of our client's initiatives. This role is perfect for someone who enjoys connecting with people and facilitating meaningful engagement.

Key Responsibilities

• Develop and implement effective strategies for recruiting volunteers for various programs in **Polokwane**.
• Screen, interview, and onboard new volunteers, ensuring a good match between skills and opportunities.
• Develop and deliver training programs for volunteers, covering roles, responsibilities, and organizational policies.
• Manage volunteer schedules and coordinate their activities on a day-to-day basis.
• Serve as the main point of contact for volunteers, addressing their inquiries, concerns, and feedback.
• Foster a positive and supportive environment for all volunteers.
• Organize volunteer recognition events and initiatives to show appreciation.
• Maintain accurate volunteer records, including contact information, hours contributed, and training completed.
• Collaborate with program staff to identify volunteer needs and ensure adequate support.
• Monitor volunteer engagement and retention, implementing strategies to improve them.

Requirements

• Bachelor's degree in Human Resources, Social Sciences, Non-profit Management, or a related field.
• Minimum of 3 years of experience in volunteer coordination, HR, or program support within a non-profit setting.
• Proven ability to recruit, train, and manage volunteers effectively.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Strong organizational and time management abilities.
• Proficiency in volunteer management software or CRM systems is a plus.
• Experience working in a **hybrid** environment, comfortable with both remote and in-office tasks.
• Passion for environmental conservation and community engagement.
• Ability to work collaboratively with diverse groups of people.
• Strong understanding of the **Polokwane** community is advantageous.

Benefits

Our client offers a competitive salary and benefits package. The **hybrid** work arrangement provides a good balance between flexibility and direct team interaction. You will have the opportunity to significantly contribute to environmental initiatives in **Polokwane** by mobilizing crucial volunteer support. Professional development opportunities are available. Join a dedicated team committed to making a positive environmental impact and gain valuable experience in non-profit operations.