Universal Banking Advisor for Customer Experience

Fnbnamibia; Vanderbijlpark; On-site; ZAR 391,000 - 580,000; Full time

Job summary

FNB in Vanderbijlpark is seeking a Universal Advisor to deliver compliant sales and service solutions for walk-in and existing customers in a high-volume branch setting. You will identify customer needs, educate on digital channels, and provide banking solutions while adhering to FAIS, FICA, and TCF guidelines.

The role emphasizes ethical customer care, relationship-building, and collaboration within the POP team to drive outcomes and channel migration to e-services, ensuring a positive, trusted

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Engage customers in a positive and professional manner, delivering value-driven interactions.
• Educate customers on correct banking platforms and migrate to digital channels.
• Fulfil transactions and meet service targets in a high-volume branch environment.
• Manage leads, referrals, and customer follow-ups within agreed turnaround times.
• Maintain accurate customer records and ensure FAIS, FICA, TCF compliance.
• Stay informed on product offerings and contribute to team success.

Skills

FAIS knowledge

TCF principles

Regulatory compliance

Needs-based selling

Customer service

Communication skills

High-volume environment

Education

Grade 12 / NQF4

NQF Level 5 Certificate in Banking/Business Administration/Customer Service

Job description

FNB in Vanderbijlpark is seeking a Universal Advisor to deliver compliant sales and service solutions for walk-in and existing customers in a high-volume branch setting. You will identify customer needs, educate on digital channels, and provide banking solutions while adhering to FAIS, FICA, and TCF guidelines.

The role emphasizes ethical customer care, relationship-building, and collaboration within the POP team to drive outcomes and channel migration to e-services, ensuring a positive, trusted