Customer-Centric Banking Advisor

RMB; Soweto; On-site; ZAR 543,000 - 651,000; Full time

Job summary

FNB in Soweto is hiring a Universal Advisor to deliver compliant sales and service solutions in a high-volume branch environment. You will assist walk-in and existing customers, promote digital self-service, and ensure FAIS, FICA, and TCF governance are followed.

The role requires 1–3 years in customer-facing financial services, a Grade 12 or NQF 4, and a strong ethical mindset. You will work independently and with a team in a dynamic POP setting.

Qualifications

• Minimum qualification: Grade 12/NQF Level 4
• Preferred: NQF Level 5 Certificate in Banking/Customer Service
• 1–3 years in customer-facing environments within financial services

Responsibilities

• Engage customers in a positive and professional manner
• Educate customers on banking platforms and migrate to digital channels
• Fulfil transactions and maintain accurate customer records with compliance

Skills

Client-focused

Communication skills

Needs-based selling

Regulatory compliance knowledge

Sales targets driven

Adaptability

Education

Grade 12 or NQF 4

NQF Level 5 Certificate in Banking/Customer Service

Job description

FNB in Soweto is hiring a Universal Advisor to deliver compliant sales and service solutions in a high-volume branch environment. You will assist walk-in and existing customers, promote digital self-service, and ensure FAIS, FICA, and TCF governance are followed.

The role requires 1–3 years in customer-facing financial services, a Grade 12 or NQF 4, and a strong ethical mindset. You will work independently and with a team in a dynamic POP setting.