Universal Advisor: Elevate Customer Banking & Digital Solutions

RMB Nigeria Limited; Johannesburg; On-site; ZAR 591,000 - 725,000; Full time

Job summary

FNB in Johannesburg is seeking a Universal Advisor to deliver compliant sales and service solutions in a high-volume branch setting. You will engage walk-in and existing customers, educate on digital channels, and drive migration to e-channels and self-service platforms.

The role requires FAIS/FICA/TCF compliance, 1–3 years of customer-facing experience, and a strong service orientation with ethical conduct. End date listed and staff development opportunities available.

Qualifications

• FAIS, FICA, and TCF knowledge required
• 1–3 years of customer-facing banking experience
• Target-driven with service excellence mindset

Responsibilities

• Engage customers professionally and identify needs
• Educate customers on banking platforms (digital/self-service)
• Process transactions and meet service benchmarks
• Manage leads/referrals and follow-ups within agreed timelines
• Maintain accurate customer records and ensure governance compliance

Skills

Customer service

Sales

Communication

Regulatory knowledge

Education

Grade 12 / NQF4

NQF5 in Banking or related

Tools

FAIS & FICA compliance tools

Job description

FNB in Johannesburg is seeking a Universal Advisor to deliver compliant sales and service solutions in a high-volume branch setting. You will engage walk-in and existing customers, educate on digital channels, and drive migration to e-channels and self-service platforms.

The role requires FAIS/FICA/TCF compliance, 1–3 years of customer-facing experience, and a strong service orientation with ethical conduct. End date listed and staff development opportunities available.