Universal Banking Advisor: Customer Solutions

FirstRand Bank India; eMalahleni; On-site; ZAR 240,000 - 360,000; Full time

Job summary

FNB in South Africa seeks a Universal Advisor to deliver compliant sales and service in a busy branch, while proactively identifying customer needs and offering banking solutions. You will promote digital channels and maintain accurate records, always applying FAIS, FICA and TCF standards.

Join a dynamic POP environment that values diversity, ethical conduct, and continuous learning, with opportunities to grow within the FirstRand Group.

Qualifications

• Strong FAIS, TCF and regulatory compliance knowledge.
• Proven ability to meet sales, service and customer targets.
• Must not be an unrehabilitated insolvent.

Responsibilities

• Identify customer needs and provide banking solutions.
• Educate customers on digital/e-Channels and self-service options.
• Maintain accurate customer records and ensure compliance.
• Deliver compliant sales and service in a high-volume branch.

Skills

Customer service

Sales

Communication

Compliance

FAIS knowledge

Education

Grade 12 / NQF 4

NQF Level 5 Banking / related

Job description

FNB in South Africa seeks a Universal Advisor to deliver compliant sales and service in a busy branch, while proactively identifying customer needs and offering banking solutions. You will promote digital channels and maintain accurate records, always applying FAIS, FICA and TCF standards.

Join a dynamic POP environment that values diversity, ethical conduct, and continuous learning, with opportunities to grow within the FirstRand Group.