Banking Universal Advisor - Customer Solutions & Service

Fnbnamibia; Boksburg; On-site; ZAR 543,000 - 651,000; Full time

Job summary

FNB POP in South Africa is seeking a Universal Advisor to deliver compliant sales and service solutions in a high-volume branch environment. You will engage walk-in customers, understand their needs, and promote appropriate banking products while guiding customers to digital channels.

The role emphasizes ethical conduct, regulatory compliance, and continuous learning within a dynamic POP setting, focusing on excellent customer experience and cross-selling opportunities.

Qualifications

• FAIS, TCF and regulatory compliance knowledge.
• Ability to meet sales, service and customer experience targets.
• Must not be an unrehabilitated insolvent.

Responsibilities

• Engage customers in a positive and professional manner and identify banking needs.
• Educate customers on banking platforms and migrate to digital/self-service channels.
• Fulfil transactions and maintain accurate customer records with compliance.

Skills

Customer service

Sales

Compliance

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate

Job description

FNB POP in South Africa is seeking a Universal Advisor to deliver compliant sales and service solutions in a high-volume branch environment. You will engage walk-in customers, understand their needs, and promote appropriate banking products while guiding customers to digital channels.

The role emphasizes ethical conduct, regulatory compliance, and continuous learning within a dynamic POP setting, focusing on excellent customer experience and cross-selling opportunities.