Banking Solutions & Customer Experience Advisor

RMB; Vanderbijlpark; On-site; ZAR 240,000 - 320,000; Full time

Job summary

FNB is seeking a Universal Advisor in Vanderbijlpark to deliver exceptional customer experiences in a high-volume branch. You will identify customer needs and offer appropriate banking solutions while guiding customers to eChannels and self-service options.

The role requires strong FAIS/TCF compliance, excellent communication, and the ability to build relationships in a dynamic POP environment. If you are motivated by service excellence and growth, apply today.

Qualifications

• Proven ability to meet sales, service and customer experience targets.
• Understanding of FAIS, FICA and TCF principles.

Responsibilities

• Engage customers in a positive, professional manner and identify needs.
• Educate customers on banking platforms and promote digital/self-service channels.
• Process transactions accurately and efficiently in a high-volume branch environment.
• Manage leads, referrals and customer follow-ups within agreed timelines.
• Maintain compliant customer records and uphold governance standards.

Skills

Customer service

Needs-based selling

Strong communicator

Regulatory compliance

Education

Grade 12 / NQF 4

NQF 5 banking certificate

Job description

FNB is seeking a Universal Advisor in Vanderbijlpark to deliver exceptional customer experiences in a high-volume branch. You will identify customer needs and offer appropriate banking solutions while guiding customers to eChannels and self-service options.

The role requires strong FAIS/TCF compliance, excellent communication, and the ability to build relationships in a dynamic POP environment. If you are motivated by service excellence and growth, apply today.