Universal Banking Advisor: Customer Solutions & Service

Fnbnamibia; Johannesburg; On-site; ZAR 580,000 - 670,000; Full time

Job summary

FNB in Johannesburg is seeking a Universal Advisor to deliver compliant sales and service in a high-volume branch environment. You will guide customers, promote digital channels, and ensure accurate records while upholding FAIS, FICA and TCF standards.

This role emphasizes ethical conduct, continuous learning, and career development within the POP team. Ideal candidates have 1–3 years of customer-facing experience, a Grade 12 or higher, and a passion for service excellence in a fast-paced

Qualifications

• Minimum Qualification: Grade 12 / NQF Level 4.
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields.
• 1–3 years of experience in customer-facing environments within financial services.

Responsibilities

• Engage customers professionally and articulate banking solutions.
• Educate customers on digital channels and self-service options.
• Fulfil transactions and meet service targets in a high-volume branch.
• Manage leads, referrals and follow-ups within agreed timelines.
• Maintain compliant customer records and adhere to FAIS, FICA & TCF.

Skills

Customer service

Sales

Cross-selling

Regulatory compliance

Communication

Education

Grade 12 / NQF Level 4

Certificate in Banking / NQF Level 5

Job description

FNB in Johannesburg is seeking a Universal Advisor to deliver compliant sales and service in a high-volume branch environment. You will guide customers, promote digital channels, and ensure accurate records while upholding FAIS, FICA and TCF standards.

This role emphasizes ethical conduct, continuous learning, and career development within the POP team. Ideal candidates have 1–3 years of customer-facing experience, a Grade 12 or higher, and a passion for service excellence in a fast-paced