Branch Banking & Digital Solutions Advisor

RMB Nigeria Limited; Vanderbijlpark; On-site; ZAR 543,000 - 651,000; Full time

Job summary

FNB Vanderbijlpark seeks a Universal Advisor to deliver compliant sales and service solutions in a high-volume branch. You will guide walk-in customers to suitable banking products and migrate clients to e-Channels and self-service options.

With 1–3 years in financial services, you will uphold FAIS/TCF standards while building strong customer relationships and achieving service targets in a dynamic POP environment.

Qualifications

• Understanding of FAIS and regulatory compliance.
• Experience in sales targets and customer experience.
• Ability to educate customers on digital channels and self-service.
• Experience in high-volume branch/service environments.

Responsibilities

• Engage customers in a positive, professional manner and identify needs.
• Provide banking solutions and promote digital channels.
• Manage leads, referrals and customer follow-ups within set timelines.
• Maintain accurate customer records and comply with governance.

Skills

FAIS compliance

TCF principles

Sales targets

Customer service

Education

Grade 12 / NQF 4

NQF 5 Banking Certificate

Tools

FAIS compliance tools

Job description

FNB Vanderbijlpark seeks a Universal Advisor to deliver compliant sales and service solutions in a high-volume branch. You will guide walk-in customers to suitable banking products and migrate clients to e-Channels and self-service options.

With 1–3 years in financial services, you will uphold FAIS/TCF standards while building strong customer relationships and achieving service targets in a dynamic POP environment.