Trainee IT Support Specialist

Placements24; Gauteng; Hybrid; ZAR 45,000 - 78,000; Full time

Benefits offered by this job

Structured apprenticeship program

Mentorship from IT professionals

Certifications opportunities

Hybrid work arrangement

Training allowance

Job summary

Placements24 invites applications for a Trainee IT Support Specialist apprenticeship in Tembisa, Gauteng. This entry‑level role is designed to launch careers in IT with structured learning and formal training in IT support principles.

You will work with a dedicated IT team, gaining exposure to hardware, software, and networks in a hybrid setting. Ideal candidates have a strong IT interest, Grade 12, and a willingness to learn.

Qualifications

• Strong interest in information technology and customer service.
• Excellent problem-solving and analytical skills.
• Good interpersonal and communication skills.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer hardware and software applications.
• Manage user accounts and permissions.
• Assist with network setup and troubleshooting.
• Document IT support issues and resolutions in a ticketing system.
• Participate in IT asset management and inventory.
• Support the IT team with various projects and initiatives.
• Ensure compliance with IT security policies and procedures.
• Escalate complex issues to senior IT staff when necessary.

Skills

Interest in IT

Customer service mindset

Problem solving

Communication skills

Education

Grade 12

Post-matric IT qualification

Job description

About the Role

Join our client, a rapidly growing technology solutions provider, as a Trainee IT Support Specialist in Tembisa, Gauteng. This apprenticeship is designed for individuals eager to launch their careers in the IT sector. You will be integral to maintaining our organization's technological infrastructure, providing essential support to our users. This role offers a structured learning path, combining practical experience with formal training in IT support principles and practices. You'll work closely with a dedicated IT team, gaining exposure to various hardware, software, and network systems. Our client is committed to employee development and provides a collaborative environment where your contributions are valued. This is an excellent stepping stone for anyone looking to build a solid foundation in IT support and gain valuable industry certifications. The position is based in Tembisa, Gauteng, with a hybrid work model allowing for flexibility.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer hardware and software applications.
• Manage user accounts and permissions.
• Assist with network setup and troubleshooting.
• Document IT support issues and resolutions in a ticketing system.
• Participate in IT asset management and inventory.
• Support the IT team with various projects and initiatives.
• Ensure compliance with IT security policies and procedures.
• Escalate complex issues to senior IT staff when necessary.

Requirements

• A strong interest in information technology and customer service.
• Minimum of a Grade 12 certificate; a post-matric qualification in IT is a plus.
• Basic knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) is advantageous.
• Excellent problem-solving and analytical skills.
• Good interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Willingness to learn new technologies and adapt to changing environments.
• Must be eligible for an apprenticeship program and reside in or near Tembisa, Gauteng.
• Committed to completing the training and development program.

Benefits

• Structured apprenticeship program with clear learning objectives.
• Mentorship from experienced IT professionals.
• Opportunity to gain industry-recognized certifications.
• Exposure to a diverse range of IT technologies and systems.
• Competitive training allowance.
• Hybrid work arrangement for a better work-life balance.
• Career growth prospects within a growing tech company.
• Supportive and dynamic team environment.