IT Support Apprentice

Placements24; Pretoria; Hybrid; ZAR 59,000 - 72,000; Full time

Benefits offered by this job

Annual stipend

Job summary

Placements24 is seeking a tech-savvy, customer-focused individual to join its IT Support Apprenticeship program in Pretoria. You will provide essential technical assistance to users, troubleshoot hardware and software issues, and contribute to maintaining the company's IT infrastructure.

You will learn from experienced IT professionals, gain hands-on experience with a range of technologies, and receive structured IT training and certification support, with potential for remote work flexibility

Qualifications

• Grade 12 with IT-related subjects.
• Basic understanding of hardware, OS (Windows/macOS), and networking concepts.
• Strong problem-solving and communication skills.

Responsibilities

• Provide first-level IT support to end-users via phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and upgrade computer systems and applications.
• Assist with user account management and permissions.
• Document solutions and create knowledge base articles.
• Contribute to IT asset management and inventory tracking.

Skills

IT basics

Hardware basics

Networking basics

Communication

Customer service

Problem solving

Remote work capability

Education

Grade 12 IT subjects

Tools

Ticketing systems

Job description

About the Role

Our client is looking for a tech-savvy and customer-focused individual to join their IT Support Apprenticeship program in Pretoria . This role offers a dynamic learning environment where you will provide essential technical assistance to users, troubleshoot hardware and software issues, and contribute to maintaining the company's IT infrastructure. You'll gain hands-on experience with various technologies and systems, working closely with experienced IT professionals. This is an ideal opportunity for someone passionate about technology and eager to kick-start a career in IT support, with the potential for remote work flexibility within the Pretoria region.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and upgrade computer systems and applications.
• Assist with user account management and permissions.
• Document technical solutions and create knowledge base articles.
• Contribute to IT asset management and inventory tracking.

Requirements

• Grade 12 certificate with a focus on IT or related subjects.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
• Excellent problem-solving and communication skills.
• Customer service orientation and patience.
• Willingness to learn and adapt to new technologies.
• Ability to work independently and as part of a remote team.

Benefits

• Structured IT training and certification support.
• An annual stipend of R65,000.
• Exposure to a wide range of IT environments and technologies.
• Mentorship from senior IT support specialists.
• Potential for advancement to IT support roles or specialized IT fields.