Entry-Level IT Support Technician Apprenticeship

Placements24; Gauteng; On-site; ZAR 45,000 - 67,000; Full time

Benefits offered by this job

Structured apprenticeship

Mentorship

Hands-on IT

Growth opportunities

Supportive team

Permanent employment potential

On-site in Gauteng

Job summary

Placements24 in Gauteng is offering an IT Support Technician Apprenticeship in Tembisa. The role focuses on providing first-line technical support, hardware and software troubleshooting, and user account management within a structured learning program.

You will receive mentorship from experienced IT professionals, hands-on experience across diverse IT infrastructures, and exposure to best practices in IT support. The apprenticeship aims to develop practical skills for a successful career in IT."

Qualifications

• Matriculation certificate or equivalent qualification.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Familiarity with network concepts (TCP/IP, DNS, DHCP) is a plus.
• Strong problem-solving and diagnostic skills.
• Excellent communication and interpersonal skills.
• Customer-service oriented attitude.
• Ability to work independently and manage time effectively.
• Willingness to undergo training and learn new technologies.
• Must be able to work on-site in Tembisa, Gauteng.
• Reliable and punctual with a strong work ethic.

Responsibilities

• Provide first-level technical support to users via phone, email, and in-person.
• Install, configure, and troubleshoot hardware, software, and network issues.
• Assist with the setup and maintenance of user accounts and access permissions.
• Perform routine system checks and preventative maintenance tasks.
• Document support requests, troubleshooting steps, and resolutions in a ticketing system.
• Escalate complex issues to senior IT staff as needed.
• Contribute to the IT knowledge base with solutions and guides.
• Assist in managing IT inventory and asset tracking.
• Follow established IT policies and procedures.
• Learn about new technologies and best practices in IT support.

Skills

Customer service

Communication

Problem solving

Time management

Willingness to learn

Networking basics

Hardware & OS basics

Education

Matriculation certificate

Job description

About the Role

Our client, a dynamic technology solutions provider based in Tembisa, Gauteng , is offering a comprehensive IT Support Technician Apprenticeship. This role is designed for individuals passionate about technology and eager to gain practical, hands-on experience in a fast-paced IT environment. You will be part of a dedicated support team, providing essential technical assistance to internal staff and potentially external clients. This apprenticeship offers a structured learning program, mentorship from experienced IT professionals, and the opportunity to develop a wide range of technical skills. We are looking for enthusiastic, detail-oriented individuals who are keen to build a solid foundation in IT support and troubleshooting. This is a critical role that ensures the smooth operation of our client's technological infrastructure. The successful candidate will contribute directly to maintaining a productive and efficient work environment.

Key Responsibilities

• Provide first-level technical support to users via phone, email, and in-person.
• Install, configure, and troubleshoot hardware, software, and network issues.
• Assist with the setup and maintenance of user accounts and access permissions.
• Perform routine system checks and preventative maintenance tasks.
• Document support requests, troubleshooting steps, and resolutions in a ticketing system.
• Escalate complex issues to senior IT staff as needed.
• Contribute to the IT knowledge base with solutions and guides.
• Assist in managing IT inventory and asset tracking.
• Follow established IT policies and procedures.
• Learn about new technologies and best practices in IT support.

Requirements

• Matriculation certificate or equivalent qualification.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Familiarity with network concepts (TCP/IP, DNS, DHCP) is a plus.
• Strong problem-solving and diagnostic skills.
• Excellent communication and interpersonal skills.
• Customer-service oriented attitude.
• Ability to work independently and manage time effectively.
• Willingness to undergo training and learn new technologies.
• Must be able to work on-site in Tembisa, Gauteng .
• Reliable and punctual with a strong work ethic.

Benefits

• Structured apprenticeship program with comprehensive training.
• Mentorship from experienced IT professionals.
• Hands-on experience with diverse IT infrastructure and technologies.
• Opportunity for growth into specialized IT roles.
• A supportive team environment focused on collaboration.
• Potential for permanent employment upon successful completion of the apprenticeship.
• Contribute to the operational success of a growing company in Tembisa, Gauteng .