IT Support Trainee

Placements24; Johannesburg; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive training

Mentorship

Full-time potential

Collaborative environment

Practical IT experience

Job summary

Placements24 in Johannesburg invites enthusiastic individuals to join our IT Support Trainee program. You will gain hands-on experience with hardware, software and network support while learning from experienced IT professionals in a dynamic tech environment.

The program focuses on practical training, teamwork, and problem solving, with mentorship and a clear pathway to full-time employment upon successful completion.

Qualifications

• Interest in technology and problem solving.
• Basic understanding of computer systems and software.
• Willingness to learn and adapt to new technologies and processes.
• Good communication and interpersonal skills.
• Ability to follow instructions and work effectively in a team environment.
• Prioritize and manage multiple tasks efficiently.

Responsibilities

• Provide first-level IT support for hardware, software, and network issues via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Troubleshoot and resolve technical problems, escalating complex issues to senior IT staff when necessary.
• Assist with user account management, including creation, modification, and deletion of accounts.
• Maintain accurate records of IT assets, support requests, and resolutions in the helpdesk system.
• Participate in IT projects, including system upgrades and new technology implementations.

Skills

Problem solving

Basic IT knowledge

Team player

Good communication

Willingness to learn

Job description

About the Role

Our client is seeking enthusiastic and motivated individuals to join their IT Support Trainee program in Johannesburg . This is an exceptional opportunity for aspiring IT professionals to gain hands-on experience and develop critical skills in a dynamic tech environment. You will work alongside experienced IT specialists, learning the fundamentals of hardware, software, and network support. This program is designed to provide comprehensive training and a clear pathway to a successful career in IT, fostering a supportive learning atmosphere where your growth and development are prioritized, contributing directly to the smooth operation of our client's technological infrastructure.

Key Responsibilities

• Provide first-level technical support to internal staff for hardware, software, and network issues via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Troubleshoot and resolve technical problems, escalating complex issues to senior IT staff when necessary.
• Assist with user account management, including creation, modification, and deletion of accounts.
• Maintain accurate records of IT assets, support requests, and resolutions in the helpdesk system.
• Participate in IT projects, including system upgrades and new technology implementations.

Requirements

• A keen interest in technology and a passion for problem-solving.
• Basic understanding of computer systems, hardware, and common software applications.
• Willingness to learn and adapt to new technologies and processes.
• Good communication and interpersonal skills.
• Ability to follow instructions and work effectively in a team environment.
• Prioritize and manage multiple tasks efficiently.

Benefits

• Comprehensive training and mentorship from experienced IT professionals.
• Exposure to a wide range of IT technologies and infrastructure.
• Potential for full-time employment upon successful completion of the trainee program.
• Opportunity to work in a collaborative and supportive team environment.
• Gain valuable practical experience in the IT industry.