IT Support Technician Trainee

Placements24; Randburg; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Structured training program

Mentorship from IT professionals

Opportunity to gain industry-recogniz­

Competitive salary

Job summary

Placements24 in Randburg, Gauteng, is seeking ambitious individuals for an IT Support Technician Trainee program. You will gain hands-on exposure to IT infrastructure, hardware, software, and user support in a dynamic environment.

This trainee role offers mentorship from seasoned IT professionals, structured training, and a clear pathway for progression within IT support. Relocation to Randburg is expected for local candidates.

Qualifications

• Some IT support interest or foundational knowledge.
• Familiarity with Windows and macOS.
• Ability to work independently and in a team.
• Based in Randburg, Gauteng.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues.
• Respond to user requests for technical assistance in a timely and professional manner.
• Assist with user account management and permissions.
• Document support activities, resolutions, and recurring issues.
• Participate in training sessions to enhance technical skills and product knowledge.
• Escalate unresolved issues to senior IT staff.

Skills

IT support basics

Customer service

Communication skills

Problem solving

Tools

Windows

macOS

Networking basics

Job description

About the Role

Our client, a leading IT services provider situated in the heart of **Randburg, Gauteng**, is looking for ambitious individuals to join their IT Support Technician Trainee program. This role is ideal for individuals who are passionate about technology and eager to develop practical skills in supporting computer systems and users. You will gain exposure to a diverse range of IT infrastructure, troubleshooting common issues, and providing essential technical assistance. This program is designed to provide comprehensive training, mentorship from seasoned IT professionals, and a clear pathway for career advancement within the organization. We are committed to building a skilled IT workforce and offer a dynamic environment where learning and development are paramount. If you possess a keen interest in hardware, software, and network troubleshooting, and aspire to a career in IT support, this trainee position is an excellent starting point.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues.
• Respond to user requests for technical assistance in a timely and professional manner.
• Assist with user account management and permissions.
• Document support activities, resolutions, and recurring issues.
• Participate in training sessions to enhance technical skills and product knowledge.
• Escalate unresolved issues to senior IT staff.

Requirements

• A strong foundation or demonstrated interest in IT support and troubleshooting.
• Familiarity with common operating systems (Windows, macOS).
• Basic understanding of computer hardware components and networking concepts.
• Excellent communication skills, both written and verbal.
• Strong customer service orientation.
• Problem-solving aptitude and attention to detail.
• Ability to work independently and as part of a team.
• Must be based in or willing to relocate to **Randburg, Gauteng**.
• A valid driver's license is advantageous.

Benefits

• Structured training program with hands-on experience.
• Mentorship from experienced IT professionals.
• Opportunity to gain industry-recognized certifications.
• Competitive salary and benefits package.
• Clear career progression opportunities within IT support.
• Exposure to diverse IT environments and technologies in **Randburg**.