IT Support Technician Apprenticeship

Placements24; Pretoria; Vor Ort; ZAR 67.000 - 112.000; Vollzeit

Benefits dieser Stelle

Mentorship

Hands-on training

IT certifications

Career progression

Zusammenfassung

Placements24 in Pretoria offers an IT Support Technician Apprenticeship to gain hands-on experience diagnosing and solving hardware and software issues, assisting end-users, and maintaining IT infrastructure. You will be guided by experienced IT professionals, receive mentorship, and have opportunities to convert the apprenticeship into permanent employment while pursuing IT certifications.

This program emphasizes customer service, clear communication, and a proactive approach to learning in a

Qualifikationen

• Interest in computer systems, hardware, and software.
• Basic knowledge of operating systems (Windows, macOS).
• Good problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to explain technical concepts clearly to non-technical users.
• Willingness to learn and stay updated with IT trends.
• Team-oriented attitude.

Aufgaben

• Provide first-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain computer hardware, software, and network systems.
• Diagnose and resolve technical hardware and software issues.
• Assist in managing user accounts and permissions.
• Perform routine system maintenance and updates.
• Document technical issues and resolutions.
• Escalate complex issues to senior IT staff when necessary.
• Assist in setting up new workstations and peripherals.
• Contribute to the IT knowledge base.

Kenntnisse

IT interest

Windows/macOS

Troubleshooting

Customer service

Communication

Teamwork

Learning mindset

Ausbildung

Matriculation certificate

Jobbeschreibung

About the Role

Our client is seeking enthusiastic and technically inclined individuals for an IT Support Technician Apprenticeship in Pretoria. This is a fantastic opportunity to gain practical experience in a crucial IT role, supporting the company's technological infrastructure. You will be trained to troubleshoot hardware and software issues, provide technical assistance to end-users, and maintain IT systems. This apprenticeship is designed for individuals passionate about technology, eager to learn the intricacies of IT support, and committed to providing excellent service. Our client is dedicated to fostering talent through a structured apprenticeship program, offering hands-on experience and professional development. You will work closely with a team of experienced IT professionals, contributing to the smooth operation of the company's technology environment. This role provides a strong foundation for a career in IT, with potential for growth into specialized IT fields.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain computer hardware, software, and network systems.
• Diagnose and resolve technical hardware and software issues.
• Assist in managing user accounts and permissions.
• Perform routine system maintenance and updates.
• Document technical issues and resolutions.
• Escalate complex issues to senior IT staff when necessary.
• Assist in setting up new workstations and peripherals.
• Contribute to the IT knowledge base.

Requirements

• A strong interest in computer systems, hardware, and software.
• Basic knowledge of operating systems (Windows, macOS).
• Good problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to explain technical concepts clearly to non-technical users.
• Willingness to learn and stay updated with IT trends.
• Team-oriented attitude.
• A matriculation certificate or equivalent qualification.
• Must be able to work on-site in Pretoria, Gauteng.

Benefits

• Comprehensive training in IT support and system administration.
• Mentorship from experienced IT professionals.
• Hands-on experience with a variety of hardware and software.
• Competitive apprenticeship salary.
• Opportunities for IT certifications and further learning.
• Potential for permanent employment and career advancement within the IT department.
• Exposure to a professional and supportive work environment.
• Contribute to the stability and efficiency of the company's IT operations.