Tour Guide Coordinator - Gauteng Region

Placements24; Soweto; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Company-provided resources for tour co

Growth opportunities in tourism

Vibrant tourism sector experience

Job summary

Placements24 is seeking a dedicated Tour Guide Coordinator in Soweto, Gauteng. The role focuses on coordinating daily tour guide activities, briefing guides on routes and safety, and ensuring high standards of hospitality for visitors.

You will manage bookings, feedback, and materials to enhance the guest experience and uphold regulatory compliance. The ideal candidate has proven experience in tour operations or hospitality coordination, excellent organizational and communication skills, and

Qualifications

• Experience in tour operations or hospitality coordination.
• Strong knowledge of Soweto, Gauteng attractions, history and logistics.
• Excellent written and verbal communication.
• Ability to brief and motivate guides.

Responsibilities

• Coordinate daily tour guide schedules and assignments.
• Brief guides on routes, safety procedures, and service standards.
• Manage bookings and allocate guides to tours.
• Liaise with clients to confirm tour details and requirements.
• Monitor performance and gather client feedback for quality control.
• Assist in developing tour information and materials.

Skills

Organizational skills

Time management

Communication skills

Interpersonal skills

Customer service

Tools

Microsoft Office Suite

Job description

About the Role

Our client, a well-established **tourism** operator based in **Soweto, Gauteng**, is seeking a dynamic Tour Guide Coordinator. This role is essential for managing and coordinating the daily activities of their tour guides, ensuring high-quality **hospitality** and engaging experiences for visitors. You will be responsible for scheduling guides, briefing them on tour details, managing customer feedback, and ensuring compliance with safety and service standards. The ideal candidate has a passion for **tourism**, excellent organizational skills, and a strong understanding of the **Gauteng** region. This is an on-site position in **Soweto**, requiring active participation in coordinating the logistical and operational aspects of daily tours. You will play a key part in shaping the **tourism** landscape of **Soweto** and its surroundings.

Key Responsibilities

• Coordinate the daily schedules and assignments of tour guides.
• Brief guides on tour routes, historical information, safety protocols, and customer service expectations.
• Manage bookings and allocate appropriate guides to different tours.
• Liaise with clients to confirm tour details and address any specific requirements.
• Monitor guide performance and gather customer feedback to ensure service quality.
• Assist in developing and updating tour information and materials.
• Ensure guides adhere to company policies and **tourism** regulations.
• Manage inventory of **tourism**-related materials and equipment.
• Assist in training new tour guides and ongoing professional development.
• Contribute to the overall operational efficiency of the **tourism** company in **Soweto**.

Requirements

• Proven experience in tour operations, coordination, or a **hospitality**-related role.
• In-depth knowledge of **Soweto**, Johannesburg, and the broader **Gauteng** region's attractions and history.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal skills, with the ability to brief and motivate guides.
• Customer-focused with a commitment to providing excellent service.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite.
• A valid driver's license and willingness to travel within the **Gauteng** region.
• Passion for **tourism**, South African culture, and history.
• Must be based in or willing to commute to **Soweto, Gauteng**.

Benefits

• Annual salary of R .
• Opportunity to work within the vibrant **tourism** sector of **Gauteng**.
• Gain extensive experience in tour operations and guide management.
• Work in a culturally rich environment in **Soweto**.
• Potential for growth within the **tourism** company.
• Exposure to diverse international and local tourists.
• Company-provided resources for tour coordination.