Tour Operations Coordinator

Placements24; Polokwane; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work model

Travel discounts on tour packages

Training and development opportunities

Basic medical aid contribution

Flexible working hours within hybrid

Job summary

Placements24 is seeking a meticulous Tour Operations Coordinator for our client in Polokwane, Limpopo. You will manage bookings, itineraries, and on-site logistics, coordinating with guides and suppliers to ensure seamless travel experiences.

The role blends on-site coordination with remote administrative tasks in a hybrid setup, requiring strong organizational and communication skills and a passion for adventure and cultural travel.

Qualifications

• Previous experience in tour operations, travel agency, or hospitality coordination is required.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal skills, with the ability to build rapport with clients and suppliers.
• Proficiency in booking systems and Microsoft Office Suite (Word, Excel, Outlook).
• A passion for travel and a good understanding of tourist destinations.
• Ability to multitask and work effectively under pressure.
• Diploma or degree in Tourism Management or a related field is an advantage.
• Willingness to work a hybrid schedule involving both on-site and remote duties.
• Must be based in or willing to relocate to Polokwane, Limpopo.

Responsibilities

• Coordinate and manage all aspects of tour operations, including bookings, itineraries, and logistics.
• Liaise with tour guides, transportation providers, accommodation suppliers, and other service partners.
• Ensure all tour documentation is accurate, up-to-date, and readily available.
• Manage client inquiries and provide prompt, professional responses.
• Handle booking confirmations, payments, and invoicing.
• Assist in the development and refinement of tour packages and itineraries.
• Monitor tour operations in real-time, addressing any issues or emergencies that may arise.
• Maintain strong relationships with suppliers and service providers.
• Gather feedback from clients and guides to identify areas for service improvement.
• Assist with administrative tasks related to tour operations and office management.

Skills

Organizational skills

Time management

Communication

Interpersonal skills

Multitasking

Relocation willingness

Education

Diploma or degree in Tourism Management

Tools

Booking systems

Microsoft Office Suite

Job description

About the Role

Our client, a dynamic tour operator specializing in adventure and cultural experiences, is seeking a meticulous and enthusiastic Tour Operations Coordinator to join their team in Polokwane, Limpopo . This role is pivotal in ensuring the smooth and efficient operation of various tour packages. You will be responsible for coordinating logistics, managing bookings, liaising with tour guides and suppliers, and ensuring an exceptional experience for every traveler. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a passion for travel and the tourism industry. This hybrid role allows for flexible working arrangements, balancing essential on-site coordination with remote administrative tasks, ensuring operational excellence in the beautiful Polokwane region.

Key Responsibilities

• Coordinate and manage all aspects of tour operations, including bookings, itineraries, and logistics.
• Liaise with tour guides, transportation providers, accommodation suppliers, and other service partners.
• Ensure all tour documentation is accurate, up-to-date, and readily available.
• Manage client inquiries and provide prompt, professional responses.
• Handle booking confirmations, payments, and invoicing.
• Assist in the development and refinement of tour packages and itineraries.
• Monitor tour operations in real-time, addressing any issues or emergencies that may arise.
• Maintain strong relationships with suppliers and service providers.
• Gather feedback from clients and guides to identify areas for service improvement.
• Assist with administrative tasks related to tour operations and office management.

Requirements

• Previous experience in tour operations, travel agency, or hospitality coordination is required.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal skills, with the ability to build rapport with clients and suppliers.
• Proficiency in booking systems and Microsoft Office Suite (Word, Excel, Outlook).
• A passion for travel and a good understanding of tourist destinations.
• Ability to multitask and work effectively under pressure.
• Diploma or degree in Tourism Management or a related field is an advantage.
• Willingness to work a hybrid schedule involving both on-site and remote duties.
• Must be based in or willing to relocate to Polokwane, Limpopo .

Benefits

• Competitive annual salary of .
• Hybrid work model providing flexibility.
• Opportunity to work within the vibrant tourism sector.
• Travel discounts on tour packages.
• Training and development opportunities.
• Supportive team environment.
• Basic medical aid contribution.
• Flexible working hours within the hybrid framework.