Tour Guide Supervisor

Placements24; Paarl; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Uniform provided

Guiding equipment

Discounts on tours

Health and safety training

Professional development

Advancement opportunities

Adventurous work environment

Job summary

Placements24 in Paarl, Western Cape, seeks an experienced Tour Guide Supervisor to lead and mentor a team of guides. You will design and refine tours, ensuring safety, high guest satisfaction, and unforgettable experiences in the Western Cape’s cultural and natural heritage.

The role emphasizes hands-on leadership in an outdoor setting, with responsibilities spanning training, route development, safety protocols, and guest engagement, contributing to the company’s reputation for excellence in

Qualifications

• Matric certificate with passion for local history and culture.
• Tourism or guiding qualification is a significant advantage.
• 3–5 years of experience as a qualified tour guide with leadership potential.
• Valid Tour Guide license/certification relevant to the Western Cape region.
• In-depth knowledge of Paarl and surrounding areas.
• Excellent communication, storytelling, and public speaking skills.
• Strong leadership, organizational, and problem-solving abilities.
• Ability to work flexible hours, including weekends and public holidays.
• Proficiency in English; knowledge of Afrikaans or Xhosa is desirable.
• Valid driver’s license with a clean driving record.
• First Aid and CPR certification is a plus.

Responsibilities

• Supervise, train, and mentor a team of tour guides, ensuring high performance and adherence to company standards.
• Conduct engaging and informative tours for various groups, showcasing local history, culture, and attractions.
• Develop and refine tour itineraries and routes to optimize the guest experience.
• Ensure the safety and well-being of all tour participants, adhering to safety protocols and regulations.
• Manage tour logistics, including scheduling, transportation coordination, and resource allocation.
• Handle guest inquiries, feedback, and issues professionally.
• Contribute to development of new tour products and experiences.
• Maintain equipment and ensure vehicles/transport are in safe working order.
• Liaise with local businesses, attractions, and stakeholders to enhance tour offerings.
• Assist in recruitment and onboarding of new tour guides.

Skills

Team leadership

Public speaking

Storytelling

Training

Education

Matric certificate

Tourism or guiding qualification

Tour Guide license (WC)

Job description

Our client, a leading adventure tourism operator, is seeking an experienced and charismatic Tour Guide Supervisor to manage and mentor their team of guides in the scenic region of Paarl, Western Cape . This role is pivotal in ensuring the delivery of exceptional tour experiences that highlight the rich cultural and natural heritage of the area. The ideal candidate will possess a deep knowledge of local attractions, a passion for storytelling, and strong leadership capabilities. You will be responsible for guiding tours, training new guides, developing tour routes, and ensuring the highest standards of safety and guest satisfaction are maintained. This is a hands-on leadership position perfect for someone who thrives in an outdoor environment and is dedicated to providing visitors with unforgettable adventures and insights into the heart of the Western Cape. You will play a key role in maintaining the company's reputation for excellence in guided tourism.

Key Responsibilities

• Supervise, train, and mentor a team of tour guides, ensuring high performance and adherence to company standards.
• Conduct engaging and informative tours for various groups, showcasing local history, culture, and attractions.
• Develop and refine tour itineraries and routes to optimize the guest experience.
• Ensure the safety and well-being of all tour participants, adhering to all safety protocols and regulations.
• Manage tour logistics, including scheduling, transportation coordination, and resource allocation.
• Handle guest inquiries, feedback, and any issues that may arise during tours professionally.
• Contribute to the development of new tour products and experiences.
• Maintain equipment and ensure vehicles/transport are in safe working order.
• Liaise with local businesses, attractions, and stakeholders to enhance tour offerings.
• Assist in the recruitment and onboarding of new tour guides.

Requirements

• A matric certificate with a passion for local history and culture.
• A relevant qualification in tourism or guiding is a significant advantage.
• Minimum of 3-5 years of experience as a qualified tour guide, with demonstrated leadership potential or experience.
• Valid Tour Guide license/certification relevant to the Western Cape region.
• In-depth knowledge of the history, culture, geography, and attractions of Paarl and surrounding areas.
• Excellent communication, storytelling, and public speaking skills.
• Strong leadership, organizational, and problem-solving abilities.
• Ability to work flexible hours, including weekends and public holidays.
• Proficiency in English; knowledge of other local languages (Afrikaans, Xhosa) is highly desirable.
• A valid driver's license and a clean driving record.
• First Aid and CPR certification is a plus.

Benefits

• Competitive annual salary of R .
• Opportunities for professional development and advanced guiding certifications.
• Uniform and necessary guiding equipment provided.
• Discounts on tours and local attractions.
• Health and safety training.
• A dynamic and adventurous work environment.
• The chance to share your passion for the region with visitors from around the world.
• Potential for advancement within the company.