Tourism Operations Coordinator

Placements24; Upington; Híbrido; ZAR 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Fully remote

Travel familiarization trips

Professional development

Remote team culture

Resumo da oferta

Placements24 in Upington is seeking a Tourism Operations Coordinator to manage travel packages and customer support in a fully remote role based in Upington. You will coordinate with tour operators, bookings, and itineraries to deliver seamless travel experiences.

The ideal candidate has proven tourism operations experience, excellent organization, and strong communication skills for remote client interactions.

Qualificações

• Proven experience in tourism operations, travel planning, or a related customer service role.
• Excellent organizational and multitasking skills, with a keen eye for detail.
• Strong communication and interpersonal abilities, effective for remote client interaction.
• Proficiency in using booking systems, CRM software, and standard office applications.
• A passion for travel and South African tourism.
• Ability to work independently and manage workload effectively in a remote environment.

Responsabilidades

• Coordinate the planning and execution of tourism packages, ensuring all logistical details are managed efficiently.
• Manage client bookings, reservations, and confirmations across various services and destinations.
• Liaise with tour operators, accommodation providers, and transport services to confirm arrangements.
• Provide timely and accurate information and support to clients before, during, and after their trips.
• Monitor travel trends and operational performance, identifying opportunities for service improvement.
• Maintain organized digital records of bookings, client communications, and operational data.

Conhecimentos

Tourism operations experience

Organizational skills

Remote communication

Booking systems

CRM software

Ferramentas

Booking systems

CRM software

Office tools

Descrição da oferta de emprego

About the Role

Our client is seeking a highly organized and proactive Tourism Operations Coordinator to manage and streamline their travel packages and customer support, all within a fully remote setting based in Upington . This role involves coordinating with tour operators, managing bookings, ensuring the smooth execution of travel itineraries, and providing excellent customer service to clients. You will be a key player in delivering exceptional travel experiences, utilizing your logistical skills and passion for travel to support a growing remote-first tourism business. This position offers the flexibility to work from home while contributing to the success of unique South African tourism ventures.

Key Responsibilities

• Coordinate the planning and execution of tourism packages, ensuring all logistical details are managed efficiently.
• Manage client bookings, reservations, and confirmations across various services and destinations.
• Liaise with tour operators, accommodation providers, and transport services to confirm arrangements.
• Provide timely and accurate information and support to clients before, during, and after their trips.
• Monitor travel trends and operational performance, identifying opportunities for service improvement.
• Maintain organized digital records of bookings, client communications, and operational data.

Requirements

• Proven experience in tourism operations, travel planning, or a related customer service role.
• Excellent organizational and multitasking skills, with a keen eye for detail.
• Strong communication and interpersonal abilities, effective for remote client interaction.
• Proficiency in using booking systems, CRM software, and standard office applications.
• A passion for travel and South African tourism.
• Ability to work independently and manage workload effectively in a remote environment.

Benefits

• Competitive salary and performance-based bonuses.
• Fully remote work arrangement, offering significant flexibility.
• Opportunities for travel familiarization trips and professional development.
• Contribution to exciting tourism projects and experiences.
• A supportive and collaborative remote team culture dedicated to enhancing travel.