Tourism Operations Coordinator

Placements24; Soweto; Hybrid; ZAR 240,000 - 300,000; Full time

Job summary

Placements24 is seeking a highly organized Tourism Operations Coordinator for a fully remote role based in South Africa. You will coordinate tour packages, manage bookings, liaise with guides, and ensure a seamless customer experience from inquiry to post-tour follow-up.

The ideal candidate has at least 2 years in tourism operations or related customer service, strong communication, and the ability to work independently from a remote setting while collaborating with a distributed team.

Qualifications

• Minimum 2 years in tourism operations or related customer service.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Proficient with online booking systems and CRM.
• Ability to work independently in a remote setting.

Responsibilities

• Coordinate the daily operations of tour packages, ensuring logistics are in place.
• Manage bookings and reservations, communicating with clients and guides.
• Liaise with freelance tour guides, confirming schedules and information.
• Prepare pre-tour information packs and distribute to clients and guides.
• Handle customer inquiries and provide timely support via email and phone.
• Assist in resolving operational issues that arise during tours.
• Maintain records of bookings, payments, and customer feedback.
• Collaborate with the marketing team on promotional activities and content.
• Ensure safety protocols and emergency procedures for all tours.

Skills

Tourism operations

Customer service

Communication

Time management

Education

Tourism or Hospitality Management qualification

Tools

CRM software

Booking systems

Office software

Job description

About the Role

Our client, a leading adventure tourism operator based in the vicinity of Soweto, Gauteng, ZA, ZA is seeking a highly organized and proactive Tourism Operations Coordinator . This is a critical, fully remote role responsible for the smooth execution of various tour packages and experiences. You will be the central point of contact for coordinating bookings, liaising with tour guides, managing logistics, and ensuring an exceptional customer experience from inquiry to post-tour follow-up. The ideal candidate is passionate about tourism, possesses excellent communication and organizational skills, and thrives in a dynamic, remote work environment. You will play a key role in ensuring the seamless delivery of our client's memorable adventure experiences.

Key Responsibilities

• Coordinate the daily operations of tour packages, ensuring all logistics are in place.
• Manage bookings and reservations, communicating effectively with clients and guides.
• Liaise with freelance tour guides, confirming schedules, and providing necessary information.
• Prepare pre-tour information packs and distribute them to clients and guides.
• Handle customer inquiries and provide timely support via email and phone.
• Assist in resolving any operational issues that arise during tours.
• Maintain accurate records of bookings, payments, and customer feedback.
• Collaborate with the marketing team on promotional activities and content.
• Ensure compliance with safety protocols and emergency procedures for all tours.
• Contribute to improving operational processes and customer satisfaction from your remote base.

Requirements

• A minimum of 2 years of experience in tourism operations, tour guiding, or a related customer service role.
• Excellent organizational and time management skills, with the ability to multitask effectively.
• Strong communication and interpersonal skills, both written and verbal.
• Proficiency in using online booking systems, CRM software, and standard office applications.
• A passion for travel and the tourism industry.
• Ability to work independently and proactively in a remote setting.
• Problem-solving skills and the ability to remain calm under pressure.
• Customer-focused mindset with a dedication to providing excellent service.
• Must be comfortable working remotely, ideally within or near Soweto, Gauteng, ZA.
• A relevant qualification in Tourism or Hospitality Management is advantageous.

Benefits

Our client offers a competitive salary and the flexibility of a fully remote work arrangement. You will have the opportunity to work within the vibrant tourism sector and contribute to creating amazing experiences for clients. Gain valuable experience in coordinating diverse tour operations. This role offers a great work-life balance for individuals who enjoy working from home and have a passion for travel and adventure.