Tour Operator Coordinator

GC Solar; South Africa; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Cape Joy in Klapmuts, Western Cape, seeks a Tour Operator Coordinator to own tour operations—from itinerary planning and guide scheduling to multi-activity bookings and supplier coordination. You will coordinate wine tastings, farm tours, function bookings, and guest experiences, building strong relationships with tour operators, transport providers, and activity suppliers to ensure seamless bookings.

Experience with luxury travel, proficiency in tour operator software, and excellent guest

Qualifications

• Minimum 3–5 years of experience in a tour operations environment.
• Hands-on experience coordinating tours, itineraries, and multi-activity bookings.
• Experience with luxury safari lodges and boutique hotels is an advantage.
• Proficiency with tour operator software like Tourplan is an advantage.
• Experience with hospitality PMS systems (e.g. Fidelio, Apex, Innkeeper, Booking.com, or similar).
• ERP system knowledge is an advantage.
• Proven track record with rate loading and pricing across multiple platforms.
• Strong understanding of supplier/agent contracts, commissions, and the booking distribution cycle.
• Marketing experience and social media posting to promote tours and packages.
• Solid guest liaison and emergency management skills.
• Experience scheduling guides, drivers, or event staff (advantageous).
• Sharp attention to detail and accuracy under deadline pressure.
• Good working knowledge of Excel, Word, and Outlook.
• A registered tour guide qualification or wine-related certification is an advantage, but not essential

Responsibilities

• Itinerary Planning & Package Design
• Create customised B2B and B2C itineraries tailored to local and international markets
• Design holiday packages aligned with client interests or group demands
• Price packages competitively for direct clients and travel agents
• Logistics & Bookings
• Handle reservations, process payments, and issue final tickets or travel vouchers
• Schedule guides and coordinate transport logistics
• Book external activities and experiences
• Costing & Budgeting
• Calculate total tour expenses and establish profit margins
• Price packages competitively for clients and travel agents
• Vet suppliers to verify transport providers possess valid operating licenses and PDPs
• Manage supplier relationships and contracts
• Loading and maintaining rates across multiple channels
• Client & Emergency Management
• Manage disruptions including flight delays, weather cancellations, and medical emergencies
• Handle guest enquiries, complaints, and relationship building with warmth and professionalism
• Marketing & Social Media
• Create and schedule social media content to promote tours and packages
• Assist with marketing campaigns to attract local and international clients
• Maintain an active presence on platforms like Instagram, Tiktok and Facebook
• Capture and share guest experiences to build brand awareness
• Guesthouse administration alongside tour operations

Skills

Itinerary planning

Guide scheduling

Multi-activity bookings

Supplier coordination

Customer service

Marketing & social media

Emergency management

Education

Tour guide qualification

Wine-related certification

Tools

Tourplan

Fidelio

Apex

Innkeeper

Booking.com

Excel

Word

Outlook

Job description

Klapmuts, South Africa | Posted on 28/07/2026

• Salary Will be discussed during interview
• Province Western Cape
• Country South Africa
• Postal Code 7625

Job Description

Cape Joy is a working wine farm, restaurant, and guesthouse in the heart of Klapmuts. We are looking for a Tour Operator Coordinator to take ownership of our tour operations from itinerary planning and guide scheduling to activity bookings, transport logistics, and supplier coordination.

You will be the engine behind our tour operations coordinating wine tastings, farm tours, function bookings, and guest experiences with precision. You will build and maintain strong relationships with tour operators, agents, transport providers, and activity suppliers to keep our booking channels flowing.

Our clients include high-end luxury travellers from overseas you will need to deliver a world-class experience every time, with attention to detail that exceeds international expectations.

Requirements

Minimum 3–5 years of experience in a tour operations environment

Hands-on experience coordinating tours, itineraries, and multi-activity bookings

Experience with luxury safari lodges and boutique hotels is an advantage

Proficiency in tour operator software like Tourplan is an advantage

Experience with hospitality PMS systems (e.g. Fidelio, Apex, Innkeeper, Booking.com , or similar)

ERP system knowledge is an advantage

Proven track record with rate loading managing seasonal, channel-specific, and package pricing across multiple platforms

Strong understanding of supplier/agent contracts, commission structures, and the booking distribution cycle

Marketing experience and social media posting to promote tours and packages

Solid guest liaison and emergency management skills

Experience scheduling guides, drivers, or event staff (advantageous)

Sharp attention to detail and accuracy under deadline pressure

Good working knowledge of Excel, Word, and Outlook

A registered tour guide qualification or wine-related certification is an advantage, but not essential

Your responsibilities will include:

Itinerary Planning & Package Design

Create customised B2B and B2C itineraries tailored to local and international markets

Design holiday packages aligned with client interests or group demands

Price packages competitively for direct clients and travel agents

Logistics & Bookings

Handle reservations, process payments, and issue final tickets or travel vouchers

Schedule guides and coordinate transport logistics

Book external activities and experiences

Costing & Budgeting

Calculate total tour expenses and establish profit margins

Price packages competitively for clients and travel agents

Vet suppliers to verify transport providers possess valid operating licenses and Professional Driving Permits (PDPs)

Manage supplier relationships and contracts

Loading and maintaining rates across multiple channels

Client & Emergency Management

Manage disruptions including flight delays, weather cancellations, and medical emergencies

Handle guest enquiries, complaints, and relationship building with warmth and professionalism

Marketing & Social Media

Create and schedule social media content to promote tours and packages

Assist with marketing campaigns to attract local and international clients

Maintain an active presence on platforms like Instagram, Tiktok and Facebook

Capture and share guest experiences to build brand awareness

You will also handle guesthouse administration check-ins, check-outs, and general guest queries but this sits alongside your tour operations work, not at its centre.