Tour Operations Specialist (Benoni)

Placements24; Benoni; Hybrid; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Hybrid work model with remote option

Travel discounts

Job summary

Placements24 is seeking a Tour Operations Specialist based in Benoni with a flexible hybrid work setup. You will design, coordinate, and execute complex itineraries for international and domestic travellers, while managing supplier relationships and ensuring top-tier client experiences.

The ideal candidate brings 2+ years in tour operations, strong knowledge of South Africa destinations, excellent organization, and a client-first mindset. Remote work flexibility complements on-site collaboration.

Qualifications

• Minimum 2 years in tour operations, travel consulting, or related role.
• Strong knowledge of South Africa destinations, logistics, and travel supplier landscape.
• Excellent organization and time-management with multiple bookings.
• Proven negotiation and supplier management skills.
• Proficient in travel booking systems and MS Office; excellent English communication.

Responsibilities

• Design and customize detailed tour itineraries based on client requirements.
• Source and book ground transportation, accommodation, activities, and guides.
• Manage relationships with hotels, lodges, operators, and service providers.
• Negotiate rates and contracts for competitive pricing and quality service.
• Prepare pre-departure information and documentation for clients and leaders.
• Provide operational support to tours in progress and address issues promptly.
• Manage tour budgets and ensure profitability for each itinerary.
• Maintain client and supplier records in the booking system.
• Stay informed about travel trends and destination info.
• Contribute to new tour products and packages.

Skills

Tour operations

Supplier management

Negotiation

Microsoft Office

Travel booking systems

Tools

Travel booking systems

Microsoft Office

Job description

About the Role

Our client, a leading inbound tour operator specializing in unique South African experiences, is seeking a passionate and detail-oriented Tour Operations Specialist to join their growing team. While based in Benoni , this role is primarily remote, offering flexibility. You will be responsible for the planning, coordination, and execution of complex tour itineraries for international and domestic travelers. This includes managing supplier relationships, ensuring operational efficiency, and guaranteeing an exceptional client experience. The ideal candidate has a strong understanding of the tourism landscape in South Africa, excellent organizational skills, and a commitment to service excellence. You will play a critical role in crafting memorable travel experiences and ensuring the smooth running of tours from booking to return. This is an exciting opportunity to contribute to the vibrant tourism sector and work with a company dedicated to showcasing the best of South Africa. You will be part of a team that values creativity and client satisfaction.

Key Responsibilities

• Design and customize detailed tour itineraries based on client requirements and preferences.
• Source and book reliable ground transportation, accommodation, activities, and guides.
• Manage relationships with hotels, lodges, tour operators, and other service providers.
• Negotiate rates and contracts with suppliers to ensure competitive pricing and quality service.
• Prepare comprehensive pre-departure information and documentation for clients and tour leaders.
• Provide operational support to tours in progress, addressing any issues or changes promptly.
• Manage tour budgets and ensure profitability for each itinerary.
• Maintain accurate client and supplier records in the company's booking system.
• Stay informed about travel trends, destination information, and competitor offerings.
• Contribute to the development of new tour products and packages.

Requirements

• A minimum of 2 years of experience in tour operations, travel consulting, or a related role within the tourism industry.
• In-depth knowledge of South African destinations, attractions, and logistics.
• Excellent organizational and time-management skills, with the ability to manage multiple bookings simultaneously.
• Strong negotiation and supplier management skills.
• Proficiency in travel booking systems and Microsoft Office Suite.
• Excellent written and verbal communication skills in English.
• Fluency in other languages is a plus.
• A proactive problem-solver with a strong customer service orientation.
• Ability to work independently and as part of a remote team.
• A passion for travel and creating exceptional experiences.
• Knowledge of the Gauteng region's tourism offerings is advantageous.

Benefits

• Competitive annual salary of R .
• Hybrid work model with flexibility to work remotely or from the Benoni office.
• Opportunity to work with a dynamic and passionate team in the tourism sector.
• Travel discounts and familiarization trip opportunities.
• Contribution to creating unique travel experiences for clients.
• Professional development and training in tour operations.
• Supportive team environment focused on collaboration.