Tour Guide Coordinator

Placements24; Upington; Hybrid; ZAR 350,000 - 480,000; Full time

Benefits offered by this job

Competitive salary and benefits

Hybrid work arrangement

Professional development in tour管理

Job summary

Placements24 in Upington, South Africa, seeks a well-organized Tour Guide Coordinator to support our team of tour guides. You will schedule guides, coordinate logistics, and prepare tour materials while serving as a liaison between guides and management.

The hybrid nature of the role allows for efficient management of administrative tasks and on-site coordination. This hybrid role blends on-site coordination with admin tasks, enabling efficient planning and proactive problem-solving to deliver

Qualifications

• Experience in tour operations, hospitality, or related coordination.
• Strong organizational and scheduling skills with meticulous attention to detail.
• Excellent communication and interpersonal abilities.
• Familiarity with office software and tour booking systems.
• Passion for local culture and proactive problem-solving.
• Ability to coordinate both remotely and on-site in Upington region.

Responsibilities

• Schedule and assign tour guides for various tours, ensuring adequate coverage.
• Coordinate tour logistics, including transportation, entry permits, and activity bookings.
• Prepare and distribute tour information packs, maps, and essential materials to guides and clients.
• Serve as a primary point of contact for guides, addressing their needs and resolving issues.
• Liaise with marketing and sales teams to align tour offerings with customer expectations.
• Gather feedback from guides and clients to identify service improvements.

Skills

Organizational skills

Scheduling abilities

Communication & interpersonal skills

Attention to detail

Remote coordination ability

Tools

Tour booking systems

Office software

Job description

About the Role

Our client seeks a well-organized and enthusiastic Tour Guide Coordinator to manage and support their team of tour guides in Upington . This role is key to ensuring the delivery of exceptional tour experiences for visitors. You will be responsible for scheduling guides, coordinating logistics, preparing tour materials, and serving as a liaison between guides and management. The hybrid nature of this role allows for efficient management of administrative tasks and on-site coordination.

Key Responsibilities

• Schedule and assign tour guides for various tours, ensuring adequate coverage and expertise.
• Coordinate tour logistics, including transportation, entry permits, and activity bookings.
• Prepare and distribute tour information packs, maps, and essential materials to guides and clients.
• Serve as a primary point of contact for guides, addressing their needs and resolving operational issues.
• Liaise with the marketing and sales teams to ensure tour offerings align with customer expectations.
• Gather feedback from guides and clients to identify areas for service improvement.

Requirements

• Experience in tour operations, hospitality, or a related coordination role.
• Strong organizational and scheduling skills, with meticulous attention to detail.
• Excellent communication and interpersonal skills for effective interaction with guides and clients.
• Proficiency in office software and familiarity with tour booking systems is beneficial.
• A passion for local culture and tourism, with a proactive problem‑solving approach.
• Ability to manage administrative tasks remotely and conduct on‑site coordination in the Upington region.

Benefits

• Competitive salary and benefits package.
• Hybrid work arrangement for flexibility.
• Opportunities to engage with the local tourism industry and heritage.
• Professional development in tour management and operations.
• A supportive and dynamic work environment.