Telecoms Network Operations Centre (NOC) Engineer

Placements24; Benoni; Hybrid; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health and wellness benefits

Career advancement opportunities

Generous paid time off

Job summary

Placements24 is seeking a vigilant Telecoms NOC Engineer for Benoni, Gauteng. The role involves 24/7 monitoring of network infrastructure, detecting outages, and ensuring service availability in a hybrid on-site/remote setup. You will troubleshoot devices, escalate as needed, document incidents, and communicate with internal teams.

The position supports shift rotations and a healthy work-life balance. Candidates with CCNA/Network+ and experience in tools like Zabbix, PRTG, or SolarWinds are

Qualifications

• Proven experience in a NOC environment.
• Strong knowledge of TCP/IP and routing protocols.
• Experience with network monitoring tools.
• Familiarity with telecom technologies.
• Certs like CCNA or CompTIA Network+ are advantageous.
• Willingness to work shifts including nights and weekends.

Responsibilities

• Monitor network performance, availability, and security using NOC tools.
• Detect, diagnose, and resolve network incidents and outages in a timely manner.
• Escalate critical issues to appropriate engineering teams following established procedures.
• Perform first-level troubleshooting for network devices and services.
• Respond to alerts and events, ensuring prompt action is taken.
• Document network issues, resolution steps, and incident reports.
• Communicate effectively with internal teams and external stakeholders regarding network status.
• Contribute to the development and refinement of NOC processes and procedures.
• Assist in maintaining network documentation and operational guides.
• Participate in shift rotations to ensure continuous network monitoring coverage.

Skills

NOC experience

Networking fundamentals

TCP/IP

Routing protocols (BGP, OSPF)

Switching

Analytical skills

Communication skills

Troubleshooting under pressure

CCNA or CompTIA Network+ (adv)

Tools

Zabbix

PRTG

SolarWinds

Job description

About the Role

Our client, a leading telecommunications service provider, is seeking a vigilant and technically adept Telecoms Network Operations Centre (NOC) Engineer to join their team in Benoni, Gauteng . This critical role involves 24/7 monitoring of the company's network infrastructure, identifying and responding to network outages and performance issues, and ensuring the highest level of service availability. The ideal candidate possesses strong troubleshooting skills, a deep understanding of network protocols, and experience working in a fast-paced NOC environment. You will be a key player in maintaining the integrity and performance of our client's extensive network. This hybrid position offers the flexibility to work both on-site and remotely, adapting to operational needs while ensuring a sustainable work-life balance.

Key Responsibilities

• Monitor network performance, availability, and security using NOC tools.
• Detect, diagnose, and resolve network incidents and outages in a timely manner.
• Escalate critical issues to appropriate engineering teams following established procedures.
• Perform first-level troubleshooting for network devices and services.
• Respond to alerts and events, ensuring prompt action is taken.
• Document network issues, resolution steps, and incident reports.
• Communicate effectively with internal teams and external stakeholders regarding network status.
• Contribute to the development and refinement of NOC processes and procedures.
• Assist in maintaining network documentation and operational guides.
• Participate in shift rotations to ensure continuous network monitoring coverage.

Requirements

• Proven experience working in a Network Operations Centre (NOC) environment.
• Solid understanding of networking fundamentals, TCP/IP, routing protocols (e.g., BGP, OSPF), and switching.
• Experience with network monitoring tools (e.g., Zabbix, PRTG, SolarWinds).
• Familiarity with various telecommunications technologies and services.
• Strong analytical and problem-solving skills for rapid issue diagnosis.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Relevant certifications such as CompTIA Network+ or CCNA are advantageous.
• Willingness to work shifts, including nights and weekends, as required by the role.

Benefits

• Competitive salary and shift allowance if applicable.
• Comprehensive health and wellness benefits.
• Opportunities for training and career advancement within the telecommunications sector.
• Hybrid work arrangement offering flexibility.
• A dynamic and team-oriented work environment.
• Generous paid time off and holiday entitlement.