Telecom Network Operations Center (NOC) Analyst

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work

Health programs

Training opportunities

Shift allowances

Job summary

Placements24 is seeking a vigilant Telecom Network Operations Center (NOC) Analyst to join its operations hub in Klerksdorp. You will monitor network systems, detect outages, and drive rapid resolution to protect service delivery in the North West province.

The role requires attention to detail, the ability to work under pressure, and effective communication with internal teams and external stakeholders. A hybrid work model and ongoing training opportunities are offered.

Qualifications

• High school diploma or equivalent.
• 1-3 years of NOC/IT support/telecom experience.
• Familiar with network monitoring tools and telecom infrastructure.
• Understanding of TCP/IP, DNS, and routing.
• Ability to work under pressure and make quick decisions.
• Strong written and verbal communication skills.

Responsibilities

• Monitor network infrastructure performance and availability using NOC tools.
• Detect, diagnose, and respond to network alarms promptly.
• Troubleshoot and escalate complex issues to engineering teams.
• Document incidents, actions, and resolutions in the ticketing system.
• Communicate with internal teams and external stakeholders during outages.
• Participate in shift rotations for 24/7 coverage.

Skills

NOC experience

IT support

Network monitoring

TCP/IP basics

DNS & routing

Communication skills

Education

High school diploma

CompTIA Network+

Tools

Network monitoring tools

Job description

About the Role

Our client is seeking a vigilant Telecom Network Operations Center (NOC) Analyst to join their operational hub in Klerksdorp . This role is vital for ensuring the continuous availability and performance of the company's telecommunications network. You will monitor network systems, detect and respond to outages, and work towards rapid resolution of issues impacting service delivery in the North West province. This is a critical role requiring excellent attention to detail and swift problem-solving capabilities.

Key Responsibilities

• Monitor network infrastructure performance and availability using specialized NOC tools.
• Detect, diagnose, and respond to network alarms and alerts in a timely manner.
• Perform initial troubleshooting and elevate complex issues to appropriate engineering teams.
• Document network incidents, actions taken, and resolutions in the ticketing system.
• Communicate effectively with internal teams and external stakeholders during outages.
• Participate in shift rotations to provide 24/7 network monitoring coverage.

Requirements

• High school diploma or equivalent; technical certifications (e.g., CompTIA Network+) are advantageous.
• 1-3 years of experience in a NOC , IT support, or telecommunications environment.
• Familiarity with network monitoring tools and telecom infrastructure .
• Understanding of basic networking concepts, including TCP/IP, DNS, and routing.
• Ability to work under pressure and make quick, sound decisions.
• Strong written and verbal communication skills.

Benefits

• Competitive salary and shift allowances.
• Hybrid work model offering flexibility.
• Health and wellness programs.
• Opportunities for training in advanced network operations.

Join a dedicated team in Klerksdorp focused on network stability.