Telecoms Network Operations Center (NOC) Manager

Placements24; Polokwane; On-site; ZAR 1,100,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Medical aid

Retirement benefits

Leadership development

Career advancement

Relocation assistance

Job summary

Placements24 in Polokwane is seeking an experienced Telecoms NOC Manager to lead our 24/7 network operations, ensuring uptime and performance of telecom services.

You will manage the NOC team, develop procedures, monitor network health, coordinate incident response, and work with vendors and clients to restore service quickly. This is a leadership role demanding strong technical and people management skills.

Qualifications

• Bachelor's degree in Telecommunications, Computer Science or related field.
• Minimum 5 years in a NOC environment with 2+ years in supervision/management.
• Strong understanding of telecom networks, protocols and monitoring tools.
• Experience in incident, problem and change management.
• Excellent leadership and interpersonal communication under pressure.

Responsibilities

• Lead day-to-day NOC operations and incident response.
• Develop and refine NOC procedures and best practices.
• Monitor network health, performance and availability.
• Coordinate incident response with vendors and clients.
• Track KPIs and report NOC performance and stability.
• Ensure staffing, training and scheduling for 24/7 coverage.

Skills

Leadership

Communication

Incident management

Problem management

Change management

Monitoring tools

Education

Bachelor's degree in Telecommunications, Computer Science, or related field

Job description

About the Role

Our client is looking for an experienced Telecoms Network Operations Center (NOC) Manager to lead their critical 24/7 operations in Polokwane . This role is responsible for overseeing the monitoring, management, and resolution of network issues to ensure maximum uptime and performance of telecommunications services. You will lead a team of NOC technicians, implement operational procedures, and foster a culture of rapid response and proactive problem-solving. This is a key leadership position within the company, contributing to the stability of telecommunications in Limpopo .

Key Responsibilities

• Manage and lead the day-to-day operations of the NOC team, ensuring effective monitoring and incident response.
• Develop, implement, and refine NOC procedures, protocols, and best practices for network management.
• Oversee the monitoring of network health, performance, and availability using sophisticated tools.
• Coordinate and manage incident response activities, ensuring timely resolution of network outages and performance degradations.
• Liaise with other departments, vendors, and clients during major incidents and service restoration efforts.
• Track key performance indicators (KPIs) and generate reports on NOC performance and network stability.
• Ensure adequate staffing, training, and scheduling for continuous NOC coverage.

Requirements

• Bachelor's degree in Telecommunications, Computer Science, or a related field.
• Minimum of 5 years of experience in a NOC environment, with at least 2 years in a supervisory or management role.
• Strong understanding of telecommunications networks (mobile and fixed), protocols, and monitoring tools.
• Proven experience in incident management, problem management, and change management processes.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively under pressure and make critical decisions in high-stress situations.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive medical aid and retirement benefits.
• Opportunities for leadership development and career advancement.
• A challenging and dynamic work environment in Polokwane .
• Contribution to the reliability of essential telecommunications services.
• Relocation assistance may be provided.