Telecommunications Operations Manager

Placements24; Centurion; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Incentives based on performance

Hybrid work arrangement

Generous annual leave

Job summary

Placements24 is seeking a Telecommunications Operations Manager for Centurion, Gauteng, to lead the network operations team and drive service quality, availability, and cost efficiency. The role focuses on optimizing processes, resource management, and strategic operations in a fast-paced telecom environment.

The successful candidate will have a strong ITIL background, 8+ years in telecom operations, and proven leadership in managing budgets, SLAs, and cross-functional collaboration to ensure

Qualifications

• Bachelor's degree in a related field and minimum 8 years' telecom ops experience.
• 3+ years in a management or supervisory role with proven leadership.
• Strong ITIL/process improvement and cost-control capabilities.

Responsibilities

• Oversee daily network operations, monitoring, maintenance, and incident management.
• Lead the operations team of engineers, technicians, and support staff.
• Develop and enforce policies to ensure efficiency and service quality.
• Monitor KPIs and SLAs; take corrective actions as needed.
• Manage the operating budget and resource allocation.
• Plan and execute network upgrades, maintenance, and repairs.
• Escalate critical incidents and customer issues.
• Collaborate with planning, engineering, and sales to ensure seamless service.
• Implement tools for monitoring, fault detection, and performance analysis.
• Drive continuous improvement within the operations team.

Skills

Leadership

Budget management

ITIL

Network operations

Team management

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Telecommunications

Bachelor's degree in Business Administration

Tools

Network monitoring tools

Job description

About the Role

Our client, a prominent player in the telecommunications industry, is seeking an experienced and results-oriented Telecommunications Operations Manager to lead their operations team in **Centurion, Gauteng**. This role is responsible for the day-to-day management of network operations, service delivery, and technical support functions. The ideal candidate will have a proven track record in operational management, focusing on efficiency, service quality, and cost-effectiveness. You will play a key role in optimizing operational processes, managing resources, and ensuring the high availability and performance of the company's network infrastructure. This is a strategic leadership position that requires strong analytical skills, excellent team management capabilities, and a comprehensive understanding of telecommunications technologies and operational best practices. The opportunity exists within a forward-thinking organization committed to technological advancement and customer satisfaction, with a key focus on the **Centurion, Gauteng** operational hub.

Key Responsibilities

• Oversee the daily operations of the telecommunications network, including monitoring, maintenance, and incident management.
• Manage and lead a team of network operations engineers, technicians, and support staff, fostering a high-performance culture.
• Develop, implement, and enforce operational policies and procedures to ensure efficiency and service quality.
• Monitor key performance indicators (KPIs) and service level agreements (SLAs), taking corrective actions as needed.
• Manage the operational budget, ensuring cost-effective resource allocation and utilization.
• Oversee the planning and execution of network upgrades, maintenance activities, and emergency repairs.
• Act as a point of escalation for critical network incidents and customer issues.
• Collaborate with other departments, such as planning, engineering, and sales, to ensure seamless service delivery.
• Implement and manage tools and systems for network monitoring, fault detection, and performance analysis.
• Drive continuous improvement initiatives within the operations team.

Requirements

• Bachelor's degree in Electrical Engineering, Telecommunications, Business Administration, or a related field.
• Minimum of 8 years of experience in telecommunications operations or a related field, with at least 3 years in a management or supervisory role.
• Demonstrated experience in managing network operations, service delivery, and technical support teams.
• In-depth knowledge of telecommunications network technologies, infrastructure, and operational best practices.
• Strong understanding of ITIL frameworks and service management principles.
• Proven ability to manage budgets and control operational costs.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving capabilities.
• Experience with network monitoring and management tools.
• Ability to work effectively in a fast-paced, dynamic environment in **Centurion, Gauteng**.

Benefits

• Our client offers a competitive remuneration package, including a comprehensive medical aid scheme, a provident fund, and performance-based incentives.
• Opportunities for professional development, including advanced training and management courses, are provided.
• This role benefits from a hybrid work arrangement, offering flexibility between office-based and remote work.
• A generous annual leave allowance and other company-specific perks contribute to a positive work-life balance.
• The chance to lead a vital operational division within a leading telecommunications company provides significant career growth potential.
• The **Centurion, Gauteng** location offers good accessibility and amenities.