Telecoms Operations Manager

Placements24; Durban; Hybrid; ZAR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Executive salary package

Health and retirement benefits

Career growth opportunities

Hybrid work arrangement

Strategic involvement

Relocation assistance

Job summary

Placements24 seeks a Telecoms Operations Manager to lead the Durban operations, ensuring service delivery, network uptime, and customer satisfaction while guiding a team of technical professionals.

The role combines strategic in-office planning with the flexibility of remote work, offering opportunities to influence operational strategy, vendor management, and regulatory compliance within a dynamic Durban market.

Qualifications

• Master's or Bachelor's degree in Business Administration, Engineering, Telecommunications, or related field.
• Minimum of 7 years of progressive experience in telecoms operations management.
• Strong understanding of telecommunications technologies, network infrastructure, and best practices.
• Demonstrated leadership and team management skills, with the ability to motivate and guide technical teams.
• Experience with project management methodologies and operational budget management is essential.

Responsibilities

• Oversee and manage all aspects of telecoms operations, including network management, service provision, and technical support.
• Lead, mentor, and develop a team of operations staff, fostering a culture of high performance, accountability, and continuous improvement.
• Develop and implement operational strategies, policies, and procedures to enhance efficiency, service quality, and cost-effectiveness.
• Monitor KPIs, analyze operational data, and generate reports for senior management.
• Manage vendor relationships and ensure adherence to SLAs for external partners.
• Ensure compliance with industry regulations and company standards for network security and operational integrity.

Skills

Leadership

Strategic planning

Analytical thinking

Project management

Budget management

Education

Master's or Bachelor's degree in Business Administration, Engineering, Telecommunications, or related field

Job description

About the Role

Our client, a prominent entity in the South African telecoms market , is seeking an accomplished Telecoms Operations Manager to lead their operational division in Durban, KwaZulu-Natal . This leadership role is critical for overseeing the day-to-day operations, ensuring efficient service delivery, network uptime, and customer satisfaction. You will manage a team of technical professionals, drive process improvements, and contribute to strategic planning to maintain our client's competitive edge in the fast-paced telecommunications landscape . This hybrid role allows for strategic in-office planning and team engagement alongside the flexibility of remote work, promoting a balanced and productive operational environment in the vibrant city of Durban .

Key Responsibilities

• Oversee and manage all aspects of the company's telecoms operations , including network management, service provision, and technical support.
• Lead, mentor, and develop a team of operations staff, fostering a culture of high performance, accountability, and continuous improvement.
• Develop and implement operational strategies, policies, and procedures to enhance efficiency, service quality, and cost-effectiveness.
• Monitor key performance indicators (KPIs), analyze operational data, and generate reports for senior management.
• Manage vendor relationships and ensure adherence to service level agreements (SLAs) for external partners.
• Ensure compliance with industry regulations and company standards for network security and operational integrity.

Requirements

• Master's or Bachelor's degree in Business Administration, Engineering, Telecommunications, or a related field.
• Minimum of 7 years of progressive experience in telecoms operations management , with a proven track record of success.
• Strong understanding of telecommunications technologies , network infrastructure, and operational best practices.
• Demonstrated leadership and team management skills, with the ability to motivate and guide technical teams.
• Excellent analytical, problem-solving, and strategic planning capabilities.
• Experience with project management methodologies and operational budget management is essential.

Benefits

• Highly competitive executive salary package with significant bonus potential.
• Comprehensive executive health, retirement, and insurance benefits.
• Significant opportunities for career growth and leadership development within the telecoms industry .
• Flexible hybrid working arrangement supporting work-life integration.
• Strategic involvement in shaping the future of the company's operations.
• Relocation assistance may be available for exceptional candidates moving to Durban .