Lead Telecom Operations Manager

Placements24; East London; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

Health & wellness benefits

Generous leave

Training & certification

Global professional network

Flexible working arrangements

Innovative culture

Job summary

Placements24 seeks an experienced Lead Telecom Operations Manager to oversee the day-to-day operations of a large telecom network in East London, Eastern Cape. You will lead a team of engineers and technicians to ensure high availability, performance, and service delivery.

The role requires strong knowledge of telecom operations, ITIL processes, incident management, and capacity planning, with a track record of delivering improvements and optimizing networks through best practices and

Qualifications

• Bachelor's degree in Electrical Engineering, Telecommunications, or related field.
• 8+ years in telecommunications operations with 3+ years in management or leadership.
• Strong knowledge of telecom network elements, protocols, and technologies.

Responsibilities

• Lead the telecom operations team, fostering a culture of high performance and continuous improvement.
• Oversee monitoring, troubleshooting, and resolution of network incidents to minimize downtime.
• Develop and implement operational procedures, policies, and standards.
• Ensure capacity planning and resource management for current and future network demands.
• Manage the change control process for network modifications and upgrades.
• Collaborate with vendor partners to meet SLAs.
• Drive adoption of new operational tools and technologies.
• Conduct performance reviews and support team development.

Skills

Leadership

ITIL

Incident management

Change control

Capacity planning

Stakeholder management

Team motivation

Network monitoring

Education

Bachelor's in EE/Telecom

Job description

About the Role

Our client is seeking an experienced and proactive Lead Telecom Operations Manager to oversee and optimize the day-to-day operations of their extensive telecommunications network in East London, Eastern Cape . This critical role requires a strategic leader adept at managing a team of skilled engineers and technicians, ensuring the highest levels of network availability, performance, and service delivery. The ideal candidate will have a comprehensive understanding of telecom operational processes, incident management, change control, and capacity planning. This position offers a significant opportunity to drive operational excellence, implement best practices, and contribute to the strategic growth of the company's network services. Join a forward-thinking organization that values innovation and employee development.

Key Responsibilities

• Manage and lead the telecom operations team, fostering a culture of high performance and continuous improvement.
• Oversee the monitoring, troubleshooting, and resolution of network incidents and outages to minimize downtime.
• Develop and implement operational procedures, policies, and standards.
• Ensure effective capacity planning and resource management to meet current and future network demands.
• Manage the change control process for network modifications and upgrades.
• Collaborate with vendor partners to ensure service level agreements (SLAs) are met.
• Drive the adoption of new operational tools and technologies.
• Conduct performance reviews, provide feedback, and support the professional development of team members.

Requirements

• Bachelor's degree in Electrical Engineering, Telecommunications, or a related technical field.
• Minimum of 8 years of experience in telecommunications operations, with at least 3 years in a management or leadership role.
• Strong knowledge of telecom network elements, protocols, and technologies.
• Proven experience with ITIL frameworks, incident management, and problem management.
• Demonstrated ability to manage and motivate a technical team.
• Experience with network monitoring and performance analysis tools.
• Excellent organizational, planning, and decision-making skills.
• Strong communication and stakeholder management abilities.

Benefits

• Attractive annual salary with performance incentives.
• Comprehensive health and wellness benefits package.
• Generous annual leave and public holiday allocation.
• Opportunities for advanced training and certification.
• Access to a global network of industry professionals.
• Flexible working arrangements available.
• A culture that promotes innovation and collaboration.