Telecoms Network Operations Manager

Placements24; Centurion; On-site; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Private medical aid

Retirement annuity

Annual performance bonus

Development opportunities

Job summary

Placements24 is seeking an experienced Telecoms Network Operations Manager to oversee network operations in Centurion, Gauteng. You will lead a team of engineers and technicians, ensure uptime, and implement strategies to improve performance and availability.

The role requires strong leadership, deep knowledge of IP/MPLS, optical and wireless networks, and a proven track record in complex telecom environments.

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or related field.
• Minimum 8 years in telecom network operations; at least 3 years in a management role.
• Proven experience with IP/MPLS, optical and wireless networks.
• Experience with NMS and OSS and network management systems.
• Strong leadership, analytical, and communication skills.

Responsibilities

• Lead and manage the Network Operations Center (NOC) team, including scheduling and performance management.
• Oversee day-to-day operations of the telecommunications network to maximise uptime.
• Develop and implement operational policies, procedures, and best practices.
• Monitor network performance and proactively identify and resolve issues.
• Manage incident response, fault analysis, and root cause determination.
• Coordinate with engineering, provisioning, and customer support for seamless service.
• Manage vendor relationships and SLAs for network equipment and services.
• Develop and manage the network operations budget.
• Implement and maintain network monitoring and management tools.
• Ensure compliance with industry standards and regulations.
• Drive continuous improvement initiatives within the NOC.

Skills

Network operations management

IP/MPLS networks

Optical and wireless networks

NOC leadership

Fault management

Analytical skills

Communication skills

Stakeholder liaison

Education

Bachelor's degree in Electrical/Computer/Telecommunications or related field

Tools

NMS

OSS

Network monitoring tools

Job description

About the Role

Our client, a dynamic and expanding force within the South African telecommunications industry, is seeking an experienced and results-oriented Telecoms Network Operations Manager to oversee their critical network operations in Centurion, Gauteng. This leadership position is responsible for ensuring the smooth, efficient, and reliable operation of our client's network infrastructure. You will lead a team of skilled engineers and technicians, manage daily operations, and implement strategies to enhance network performance and availability. The ideal candidate possesses strong leadership capabilities, a deep understanding of network operations and maintenance, and a proven track record in managing complex telecom environments. This role is crucial for maintaining service excellence and supporting the company's growth objectives.

Key Responsibilities

• Lead and manage the Network Operations Center (NOC) team, including scheduling, performance management, and professional development.
• Oversee the day-to-day operations of the company's telecommunications network, ensuring maximum uptime and performance.
• Develop and implement operational policies, procedures, and best practices.
• Monitor network performance and proactively identify and resolve potential issues.
• Manage incident response, problem resolution, and root cause analysis for network outages and degradations.
• Coordinate with engineering, provisioning, and customer support teams to ensure seamless service delivery.
• Manage vendor relationships and service level agreements for network equipment and services.
• Develop and manage the operational budget for the network operations department.
• Implement and maintain network monitoring and management tools.
• Ensure compliance with relevant industry standards and regulations.
• Drive continuous improvement initiatives within the Network Operations team.

Requirements

• Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or a related field; or equivalent experience.
• Minimum of 8 years of experience in telecommunications network operations, with at least 3 years in a management or supervisory role.
• Proven experience managing complex IP/MPLS, optical, and wireless networks.
• Strong understanding of network protocols, fault management, performance monitoring, and configuration management.
• Experience with network management systems (NMS) and operational support systems (OSS).
• Excellent leadership, team management, and decision-making skills.
• Strong analytical and problem-solving abilities, particularly in high-pressure situations.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with stakeholders at all levels.
• Experience in the South African telecoms market is essential.
• Relevant certifications (e.g., ITIL, CCNA/CCNP) are a plus.

Benefits

• Our client offers a competitive salary package, complemented by a comprehensive benefits program including private medical aid, a substantial retirement annuity, and annual performance bonuses.
• Significant investment is made in employee development, providing opportunities for advanced training, leadership programs, and obtaining industry-recognized certifications.

This role is based at our modern Centurion facility, offering a collaborative work environment and direct involvement in the strategic operations of a leading telecoms provider in South Africa.