Telecom Operations Manager

Placements24; Centurion; Hybrid; ZAR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Executive benefits

Job summary

Placements24 in Centurion is seeking an experienced Telecom Operations Manager to lead and optimize the companys telecommunications operations in Gauteng. You will supervise a technical team, ensuring reliable network services, and drive improvements in performance, availability, and customer satisfaction.

The role requires a strategic leader with extensive telecom operations knowledge and a track record of delivering cost-effective, high-quality service in a fast-paced environment.

Qualifications

• Bachelor's degree in Telecommunications, Engineering, Business Management, or related field.
• 7+ years of progressive telecom operations management experience.
• Proven leadership of technical teams.
• Knowledge of telecom network infrastructure and service delivery models.
• Strong ITIL knowledge and service management practices.

Responsibilities

• Lead and manage the day-to-day operations of the telecom network and service delivery teams.
• Develop and implement operational strategies to improve network performance, reliability, and cost-effectiveness.
• Oversee incident management, problem resolution, and change management processes.
• Manage team performance, provide coaching and mentorship, and foster a culture of accountability and continuous improvement.
• Collaborate with sales, customer support, and engineering to align operational goals.
• Monitor KPIs and generate reports on operational efficiency and service quality.

Skills

Leadership

Telecom operations

ITIL knowledge

Strategic planning

Education

Bachelor's degree in Telecommunications

Job description

About the Role

Our client is seeking an experienced and strategic Telecom Operations Manager to oversee and optimize their telecommunications operations in Centurion. This leadership role involves managing a team of technical professionals, ensuring the efficient delivery of network services, and driving operational improvements. You will be responsible for strategic planning, resource allocation, and maintaining high standards of service availability and performance across the Gauteng region. The ideal candidate is a proven leader with a strong background in telecommunications operations and a passion for enhancing service delivery and customer satisfaction, contributing to a forward-thinking organization committed to excellence.

Key Responsibilities

• Lead and manage the day-to-day operations of the telecom network and associated service delivery teams.
• Develop and implement operational strategies to improve network performance, reliability, and cost-effectiveness.
• Oversee incident management, problem resolution, and change management processes.
• Manage team performance, provide coaching and mentorship, and foster a culture of accountability and continuous improvement.
• Collaborate with other departments, including sales, customer support, and engineering, to ensure alignment of operational goals.
• Monitor key performance indicators (KPIs) and generate reports on operational efficiency and service quality.

Requirements

• Bachelor's degree in Telecommunications, Engineering, Business Management, or a related field.
• Minimum of 7 years of progressive experience in telecom operations management.
• Proven leadership experience managing technical teams in a high-pressure environment.
• In-depth knowledge of telecom network infrastructure, operations, and service delivery models.
• Strong understanding of ITIL principles and best practices for service management.
• Excellent strategic planning, analytical, and problem-solving abilities.

Benefits

• Highly competitive salary with comprehensive executive benefits package.
• Performance bonus and long-term incentive plans.
• Generous paid time off and flexible work arrangements.
• Opportunities for executive leadership development and career advancement.
• A stimulating work environment at the forefront of telecom innovation.