Senior Telecoms Operations Manager

Placements24; Rustenburg; On-site; ZAR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Relocation assistance

Career growth opportunities

Bonus structure

Health and retirement benefits

Job summary

Placements24 in Rustenburg is seeking a seasoned Senior Telecoms Operations Manager to lead the operations team and oversee the telecommunications services, ensuring efficiency, reliability and customer satisfaction across the network.

You will manage a skilled staff of network technicians and engineers, drive strategic initiatives to enhance service delivery, optimize processes, and collaborate with sales, customer service and engineering for seamless operations.

Qualifications

• Bachelor's degree in Telecommunications, Engineering, Business Administration, or related field.
• 7+ years of experience in telecom operations management.
• Strong leadership and analytical skills.

Responsibilities

• Manage and direct the daily operations of the telecom network and related services.
• Develop and implement operational strategies to improve efficiency and service quality.
• Lead, mentor, and manage a team of network technicians and engineers.
• Oversee incident management, problem resolution, and change control processes.
• Collaborate with sales, customer service, and engineering for seamless service delivery.

Skills

Leadership

Team management

Analytical thinking

Decision making

Education

Bachelor's degree in Telecommunications, Engineering, Business Administration, or related field

Tools

Network management tools

Job description

About the Role

Our client is looking for a seasoned Senior Telecoms Operations Manager to lead their operational team in Rustenburg. This critical role involves overseeing the day-to-day operations of the company's telecommunications services, ensuring efficiency, reliability, and customer satisfaction. You will be responsible for managing a team of technical staff, optimizing operational processes, and driving strategic initiatives to enhance service delivery. This is an excellent opportunity to make a significant impact in a key leadership position within the thriving telecommunications sector.

Key Responsibilities

• Manage and direct the daily operations of the telecom network and related services.
• Develop and implement operational strategies to improve efficiency, reduce costs, and enhance service quality.
• Lead, mentor, and manage a team of network technicians and engineers, fostering a high-performance culture.
• Oversee incident management, problem resolution, and change control processes for network operations.
• Collaborate with other departments, including sales, customer service, and engineering, to ensure alignment and seamless service delivery.

Requirements

• Bachelor's degree in Telecommunications, Engineering, Business Administration, or a related field.
• Minimum of 7 years of experience in telecom operations management, with a proven track record of success.
• Strong understanding of telecom technologies, network infrastructure, and operational best practices.
• Demonstrated leadership and team management skills, with the ability to motivate and develop staff.
• Excellent analytical, problem-solving, and decision-making capabilities.

Benefits

• Highly competitive salary and performance-based bonus structure.
• Comprehensive health, retirement, and other employee benefits.
• Significant opportunities for career growth and leadership development.
• Relocation assistance may be available for qualified candidates.
• Work in a dynamic and challenging environment in Rustenburg.