Telecom Network Operations Manager

Placements24; East London; Hybrid; ZAR 900,000 - 1,400,000; Full time

Benefits offered by this job

Annual bonus

Hybrid work model

Medical aid

Pension fund

Job summary

Placements24 is seeking an experienced Telecom Network Operations Manager to lead the East London operations team. This hybrid role ensures efficient, reliable, and secure network operations with a focus on performance, incident management, and service delivery.

The ideal candidate has 7+ years in telecom network ops, including 3+ years in leadership, and demonstrates strong leadership, communication, and problem-solving skills.

Qualifications

• Bachelor's degree in Telecommunications Engineering, Computer Science or related field.
• 7+ years of experience in telecommunications network operations, with at least 3 years in a management or leadership role.
• Proven experience in managing large-scale network infrastructures.
• Strong understanding of network protocols, monitoring tools, and troubleshooting methodologies.

Responsibilities

• Oversee the daily operations of the telecommunications network, ensuring optimal performance and uptime.
• Lead, mentor, and manage the network operations team, fostering a culture of accountability and high performance.
• Develop and implement operational procedures, policies, and standards for network management.
• Manage network incidents, troubleshoot complex issues, and ensure timely resolution.
• Monitor network capacity and performance, proactively identifying and addressing potential bottlenecks.
• Collaborate with other departments, including engineering and customer support, to ensure seamless service delivery.
• Manage vendor relationships related to network operations and maintenance.

Skills

Leadership

Network operations

Incident management

Communication

Education

Bachelor's degree in Telecommunications Engineering or Computer Science

Tools

ITIL frameworks

Monitoring tools

Troubleshooting methods

Job description

About the Role

Our client is looking for an experienced and strategic Telecom Network Operations Manager to lead their operations team in East London . This hybrid role is responsible for ensuring the efficient, reliable, and secure operation of the company's extensive telecommunications network. You will lead a team of skilled professionals, overseeing network performance, incident management, and service delivery to guarantee high levels of customer satisfaction. This leadership position is crucial for maintaining operational excellence and driving continuous improvement within our client's telecoms division.

Key Responsibilities

• Oversee the daily operations of the telecommunications network, ensuring optimal performance and uptime.
• Lead, mentor, and manage the network operations team, fostering a culture of accountability and high performance.
• Develop and implement operational procedures, policies, and standards for network management.
• Manage network incidents, troubleshoot complex issues, and ensure timely resolution.
• Monitor network capacity and performance, proactively identifying and addressing potential bottlenecks.
• Collaborate with other departments, including engineering and customer support, to ensure seamless service delivery.
• Manage vendor relationships related to network operations and maintenance.

Requirements

• Bachelor's degree in Telecommunications Engineering, Computer Science, or a related field.
• 7+ years of experience in telecommunications network operations, with at least 3 years in a management or leadership role.
• Proven experience in managing large-scale network infrastructures.
• Strong understanding of network protocols, monitoring tools, and troubleshooting methodologies.
• Excellent leadership, communication, and interpersonal skills.
• Experience with ITIL frameworks and best practices is highly desirable.

Benefits

• Highly competitive salary with an annual bonus structure.
• Comprehensive medical aid, pension fund, and other employee benefits.
• Opportunities for leadership development and executive training programs.
• Hybrid work model offering a balance between office collaboration and remote flexibility.
• Significant impact on the operational success of a major player in the telecoms industry in the Eastern Cape.