Telecommunications Network Operations Specialist

Placements24; Soweto; Hybrid; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Fully remote

Health benefits

Paid time off

Professional growth

Job summary

Placements24 is seeking a Telecommunications Network Operations Specialist to join a remote-first team supporting network infrastructure across South Africa. You will monitor performance, manage incidents, and perform routine maintenance to ensure high availability for users in Soweto and beyond.

The role requires strong skills in TCP/IP, network monitoring tools, and incident management, with certifications like CCNA/CompTIA Network+ highly desirable.

Qualifications

• Proven experience in network operations and monitoring in telecoms.
• Familiarity with monitoring tools and ticketing systems.
• Strong TCP/IP knowledge and routing protocols.
• Ability to work remotely and manage tasks.
• Willingness to work 24/7 shifts.
• Knowledge of SA telecoms landscape is a plus.

Responsibilities

• Monitor network performance and availability using established tools and systems.
• Respond to network alerts and incidents, performing timely diagnostics and troubleshooting.
• Resolve network issues, and track resolution progress.
• Perform routine network maintenance, including software updates and configuration checks.
• Document network events, incidents, and resolutions in accordance with company procedures.
• Contribute to the development and refinement of operational procedures and best practices.
• Collaborate with other operations and engineering teams to ensure network integrity.
• Assist in the deployment and testing of new network services and configurations.
• Maintain an up-to-date understanding of network infrastructure and telecommunications technologies.
• Provide support and expertise during network outages or performance degradation events.

Skills

Network operations

Monitoring

Troubleshooting

TCP/IP

Analytical skills

Communication

Education

High school diploma or equivalent

CCNA

CompTIA Network+

Tools

SolarWinds

PRTG

Zabbix

Job description

About the Role

Our client, a rapidly growing telecommunications company, is actively seeking a dedicated Telecommunications Network Operations Specialist to join their remote team. This role is essential for the continuous monitoring, maintenance, and support of our client's network infrastructure, ensuring optimal performance and availability for users across various regions, including those in Soweto, Gauteng . The ideal candidate will possess strong technical skills in network monitoring, troubleshooting, and incident management. You will be responsible for identifying and resolving network issues promptly, performing routine system checks, and contributing to the overall stability and efficiency of the network. We are looking for a proactive and detail-oriented individual who thrives in a dynamic, remote-first environment and is committed to upholding high standards of service and operational excellence within the telecoms sector. Your contributions will be critical to ensuring seamless connectivity and service delivery.

Key Responsibilities

• Monitor network performance and availability using established tools and systems.
• Respond to network alerts and incidents, performing timely diagnostics and troubleshooting.
• Resolve network issues, ...and track resolution progress.
• Perform routine network maintenance, including software updates and configuration checks.
• Document network events, incidents, and resolutions in accordance with company procedures.
• Contribute to the development and refinement of operational procedures and best practices.
• Collaborate with other operations and engineering teams to ensure network integrity.
• Assist in the deployment and testing of new network services and configurations.
• Maintain an up-to-date understanding of network infrastructure and telecommunications technologies.
• Provide support and expertise during network outages or performance degradation events.

Requirements

• High school diploma or equivalent; relevant technical certifications (e.g., CompTIA Network+, CCNA) or an Associate's degree in a related field are highly desirable.
• Proven experience in network operations, monitoring, or a similar technical support role within the telecommunications industry.
• Familiarity with network monitoring tools (e.g., SolarWinds, PRTG, Zabbix) and ticketing systems.
• Solid understanding of TCP/IP networking concepts, routing protocols, and common network services.
• Experience with troubleshooting network connectivity and performance issues.
• Strong analytical and problem-solving skills.
• Excellent communication skills, with the ability to articulate technical issues clearly.
• Ability to work independently and manage tasks effectively in a remote setting.
• Flexibility to work various shifts, including nights and weekends, as part of a 24/7 operations team.
• Knowledge of the South African telecoms landscape is a plus.

Benefits

• Our client offers a competitive salary, comprehensive health benefits, paid time off, and opportunities for professional growth and training.
• This position is fully remote, allowing for flexible work arrangements.
• You will have the chance to work with modern network technologies and contribute to a vital service.
• Our client fosters a supportive and collaborative team environment, encouraging continuous learning and development.
• Join a company dedicated to innovation and excellence in the telecommunications sector, playing a key role in maintaining critical infrastructure.