Remote Telecom Operations Specialist

Placements24; LegKraal Gate; Hybride; ZAR 420 000 - 660 000; Plein temps

Avantages offerts par ce poste

Fully remote

Home office stipend

Professional development

Medical insurance

Dental insurance

Vision insurance

Paid time off

Résumé du poste

Placements24 is seeking a highly organized Remote Telecom Operations Specialist to oversee day-to-day network operations for a rapidly expanding telecommunications infrastructure company. This fully remote role focuses on monitoring performance, managing incidents, and ensuring SLA compliance from your home office in North West, South Africa.

You will coordinate maintenance, liaise with internal teams and vendors, maintain documentation, and contribute to service improvements.

Qualifications

• Bachelor's degree in Telecommunications, Computer Science, Information Technology, or related field.
• Minimum 3 years of telecommunications network operations or similar technical support role.
• Strong understanding of network monitoring tools and practices.
• Experience with incident management and change management processes.

Responsabilités

• Monitor network performance and identify issues, outages, or degradation.
• Respond to and manage network incidents, coordinating resolution with relevant teams.
• Ensure adherence to SLAs for network uptime and performance.
• Schedule and coordinate routine network maintenance activities and upgrades.
• Maintain operational documentation including diagrams, procedures, and logs.
• Liaise with internal teams, field technicians, and external vendors to resolve challenges.
• Analyze network data to identify trends and improvements.
• Assist in implementing new network services and configurations.
• Manage trouble tickets and ensure timely resolution of customer-impacting issues.
• Participate in on-call rotation for critical incident response.

Connaissances

Network operations

Incident management

SLA adherence

Ticketing systems

Remote work communication

Formation

Bachelor's degree in Telecommunications

National Diploma in related field

Outils

Network monitoring tools

Ticketing systems

Description du poste

About the Role

Our client, a rapidly expanding telecommunications infrastructure company, is seeking a highly organized and proactive Remote Telecom Operations Specialist to join their dynamic team. This fully remote position is critical for ensuring the seamless day-to-day operation and effective management of our client's telecommunications network across various regions. The ideal candidate will possess a strong understanding of network operations, service level agreements (SLAs), and incident management processes. You will play a key role in monitoring network performance, coordinating maintenance activities, and resolving operational issues to maintain high service availability. This is an excellent opportunity for a motivated individual to contribute to a vital sector from the comfort of their home office in "North West, South Africa".

Key Responsibilities

• Monitor network performance and identify potential issues, outages, or service degradations.
• Respond to and manage network incidents, coordinating resolution efforts with relevant teams.
• Ensure adherence to Service Level Agreements (SLAs) for network uptime and performance.
• Schedule and coordinate routine network maintenance activities and upgrades.
• Maintain accurate operational documentation, including network diagrams, procedures, and incident logs.
• Liaise with internal technical teams, field technicians, and external vendors to resolve operational challenges.
• Analyze network performance data to identify trends and recommend improvements.
• Assist in the implementation of new network services and configurations.
• Manage trouble tickets and ensure timely resolution of customer-impacting issues.
• Participate in on-call rotation as required for critical incident response.

Requirements

• National Diploma or Bachelor's degree in Telecommunications, Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in telecommunications network operations or a similar technical support role.
• Strong understanding of network monitoring tools and practices.
• Familiarity with telecommunications network infrastructure (e.g., IP networks, fibre optics, wireless).
• Knowledge of incident management and change management processes.
• Experience with ticketing systems and customer support platforms.
• Excellent problem-solving and analytical skills.
• Strong organizational abilities and attention to detail.
• Effective communication and interpersonal skills, with the ability to work collaboratively in a remote setting.
• Ability to work independently and manage workload effectively under pressure.

Benefits

• As a fully remote employee, you will benefit from unparalleled flexibility and work-life balance.
• Our client offers a competitive annual salary and potential for performance-based bonuses.
• Comprehensive medical, dental, and vision insurance coverage is provided.
• Generous paid time off, including vacation days and sick leave, is standard.
• Employees have access to professional development opportunities, including relevant training courses and certifications.
• A retirement savings plan and life insurance are included in the comprehensive benefits package.
• A home office stipend is provided to ensure a productive working environment.
• This role offers significant scope for career advancement within network operations.