Telecommunications Network Operations Analyst

Placements24; Benoni; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Retirement plan

Career growth

Hybrid work model

PTO

Job summary

Placements24 is seeking a vigilant Telecommunications Network Operations Analyst to join the Benoni operations center. You will monitor, manage, and optimize the company’s extensive network, ensuring high availability and proactive issue resolution, with a hybrid on-site/remote work arrangement in Benoni, Gauteng.

The role requires a Bachelor's degree and at least 3 years in telecom network operations, plus experience with Nagios, Zabbix or SolarWinds, and scripting for automation.

Qualifications

• Bachelor's degree required in Computer Science, IT, Telecommunications, or related field.
• Minimum of 3 years of experience in telecommunications network operations or similar role.
• Proficiency with network monitoring tools such as Nagios, Zabbix, SolarWinds.
• Strong understanding of TCP/IP, routing protocols and network architectures.
• Experience troubleshooting connectivity, performance and stability issues.

Responsibilities

• Monitor network performance, availability, and utilization with advanced monitoring tools.
• Identify, diagnose, and resolve network issues promptly.
• Respond to alerts and perform root-cause analysis for recurring problems.
• Collaborate with engineering and support teams for changes and upgrades.
• Maintain network documentation, incident logs, troubleshooting guides, and configurations.
• Generate reports on performance, uptime, and incident trends.
• Ensure SLA adherence for network services.
• Participate in on-call rotations for 24/7 support.
• Contribute to process and tool improvements in network ops.

Skills

Network operations

Analytical thinking

Communication

Scripting (Python, Bash)

On-call / shift work

Education

Bachelor's degree in Computer Science, IT, Telecommunications, or related field

Tools

Nagios

Zabbix

SolarWinds

Job description

About the Role

Our client, a leader in the telecommunications industry, is seeking a vigilant and analytical Telecommunications Network Operations Analyst to join their operations center in Benoni, Gauteng . This role is critical for monitoring, managing, and optimizing the performance of the company's extensive network infrastructure. You will be responsible for ensuring network availability, identifying and resolving issues proactively, and maintaining high standards of service delivery. The ideal candidate has a strong technical aptitude, experience with network monitoring tools, and a passion for ensuring seamless connectivity. This position offers a hybrid work arrangement, allowing for a blend of on-site presence in Benoni and remote work flexibility.

Key Responsibilities

• Monitor network performance, availability, and utilization using advanced monitoring tools.
• Identify, diagnose, and resolve network issues in a timely and efficient manner.
• Respond to network alerts and alarms, performing root cause analysis for recurring problems.
• Collaborate with engineering and support teams to implement network changes and upgrades.
• Maintain network documentation, including incident logs, troubleshooting guides, and system configurations.
• Proactively identify potential network issues and implement preventive measures.
• Generate regular reports on network performance, uptime, and incident trends.
• Ensure adherence to service level agreements (SLAs) for network services.
• Participate in on-call rotations to provide 24/7 network support as required.
• Contribute to the continuous improvement of network operations processes and tools.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
• Minimum of 3 years of experience in telecommunications network operations or a similar role.
• Proficiency with network monitoring tools (e.g., Nagios, Zabbix, SolarWinds).
• Strong understanding of TCP/IP, routing protocols, and network architectures.
• Experience in troubleshooting network connectivity, performance, and stability issues.
• Excellent analytical and problem-solving skills.
• Effective communication and collaboration skills.
• Ability to work under pressure and make quick, informed decisions.
• Experience with scripting for automation (e.g., Python, Bash) is a plus.
• Willingness to work shifts as part of an operations team.

Benefits

• Competitive salary package.
• Comprehensive health and retirement benefits.
• Opportunities for career advancement and specialized training.
• Hybrid work model offering a good work-life balance.
• Engaging role within a critical operations team in Benoni, Gauteng .
• Exposure to a wide range of network technologies and challenges.
• Paid time off and holiday leave.