Telecom Network Operations Specialist - Hybrid

Placements24; Bloemfontein; Hybrid; ZAR 335,000 - 502,000; Full time

Benefits offered by this job

Health insurance options

Hybrid work arrangement

Training & development

Paid time off

Retirement savings plan

Performance incentives

Job summary

Placements24 in Bloemfontein is seeking a Telecom Network Operations Specialist to monitor and troubleshoot the client’s telecommunications network from on-site and remote locations. This hybrid role requires vigilance and a solid understanding of network infrastructure, monitoring tools, and incident response processes.

You will work with engineering and support teams to maintain network stability, perform health checks, log events, and ensure adherence to SLAs.

Qualifications

• Diploma or degree in Telecommunications, IT, CS, or related field required.
• 2–5 years in network operations, monitoring or tech support in telecoms.
• Familiar with network monitoring tools such as SolarWinds, PRTG or Nagios.
• Solid understanding of TCP/IP, DNS, DHCP and routing principles.

Responsibilities

• Monitor network performance, availability and security incidents with monitoring tools.
• Respond to alerts; perform initial diagnostics and troubleshooting.
• Follow predefined incident management, escalation and resolution procedures.
• Maintain detailed logs of events, incidents and actions taken.
• Collaborate with field technicians and engineering to resolve issues.
• Conduct routine health checks and preventative maintenance.
• Contribute to operation procedures and documentation.
• Assist in implementing network changes and upgrades under supervision.
• Identify recurring issues and feedback for improvements.
• Ensure SLAs for network uptime and performance are met.

Skills

Analytical thinking

Troubleshooting

Communication

Time management

Team collaboration

Education

Diploma or degree in Telecommunications, IT, Computer Science, or related field

Tools

SolarWinds

PRTG

Nagios

Job description

About the Role

Our client is seeking a vigilant and technically adept Telecom Network Operations Specialist to join their team in Bloemfontein, Free State, ZA . This hybrid role requires individuals who can effectively manage network performance and troubleshoot issues from both on-site and remote locations. You will be responsible for monitoring the health and availability of our client's telecommunications network, ensuring optimal performance and minimal disruption to services. The ideal candidate possesses a strong understanding of network infrastructure, monitoring tools, and incident response procedures. You will play a key role in maintaining the stability and reliability of the network, working collaboratively with engineering and support teams. We are looking for a proactive problem-solver who can identify potential issues before they impact users. This is an excellent opportunity to contribute to a critical function within the telecommunications sector.

Key Responsibilities

• Monitor the telecommunications network infrastructure for performance, availability, and security incidents using specialized tools.
• Respond promptly to network alerts and alarms, performing initial diagnostics and troubleshooting.
• Execute predefined procedures for incident management, escalation, and resolution.
• Maintain detailed logs of network events, incidents, and actions taken.
• Collaborate with field technicians and engineering teams to resolve complex network issues.
• Perform routine network health checks and preventative maintenance tasks.
• Contribute to the development and refinement of network operation procedures and documentation.
• Assist in the implementation of network changes and upgrades under supervision.
• Identify recurring issues and provide feedback for network improvement.
• Ensure adherence to service level agreements (SLAs) for network uptime and performance.

Requirements

• Diploma or degree in Telecommunications, IT, Computer Science, or a related field.
• 2-5 years of experience in network operations, monitoring, or technical support within the telecommunications industry.
• Familiarity with network monitoring tools (e.g., SolarWinds, PRTG, Nagios).
• Basic understanding of network protocols such as TCP/IP, DNS, DHCP, and routing principles.
• Experience with troubleshooting common network issues.
• Ability to work effectively in a hybrid environment, balancing on-site and remote responsibilities.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills, with the ability to clearly articulate technical issues.
• Ability to work under pressure and manage multiple priorities.
• Willingness to work shifts, including nights and weekends, as part of a rotational schedule.

Benefits

Our client offers a competitive salary and benefits package, including health insurance options. This hybrid role provides a flexible work arrangement, blending on-site and remote work. Opportunities for training and development in network technologies are provided. You will have access to paid time off, including vacation days and public holidays. A retirement savings plan is available. Our client fosters a supportive team environment and offers pathways for career advancement within network operations. Performance-based incentives may be available. Access to necessary tools and equipment for effective network monitoring and management is provided.