Telecoms Network Operations Specialist

Placements24; South Africa; Hybrid; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Shift allowances

Medical insurance

Retirement fund contributions

Annual bonuses

Hybrid work model

Job summary

Placements24 in South Africa is seeking a vigilant Telecoms Network Operations Specialist to monitor, manage and maintain large-scale network infrastructure in Paarl. The role combines on-site duties with hybrid remote work and focuses on ensuring network availability and quick incident response.

You will work with NMS tools, perform routine checks, document incidents and collaborate with engineers to improve operational processes and service quality for thousands of users.

Qualifications

• High school diploma or equivalent; a diploma or degree in Telecommunications, IT, or a related field is advantageous.
• Experience with monitoring tools (SolarWinds, Nagios, Zabbix) and incident management.
• Experience with ticketing systems (ServiceNow, Jira) for incident and problem management.

Responsibilities

• Monitor network performance and availability using NMS.
• Respond to alarms and alerts, identify root causes.
• Perform first-level troubleshooting and escalate complex issues.
• Execute routine maintenance tasks including software updates and configuration checks.
• Document events, steps, and resolutions in ticketing systems.
• Collaborate with field technicians and engineering teams to resolve outages.
• Contribute to process improvements in network operations.
• Maintain records of configurations and status.
• Participate in on-call rotation for after-hours support.
• Ensure compliance with security policies.

Skills

NMS proficiency

Troubleshooting

Incident management

Communication

Education

Diploma or Degree in Telecommunications/IT or related field

Tools

SolarWinds

Nagios

Zabbix

Jira

ServiceNow

Job description

About the Role

Our client, a prominent player in the telecommunications sector, is seeking a vigilant and technically proficient Telecoms Network Operations Specialist . This role is crucial for monitoring, managing, and maintaining the health and performance of our client's extensive network infrastructure. Based in Paarl, Western Cape , this position offers a hybrid work model, combining essential on-site presence for critical operations and team collaboration with remote flexibility. You will be responsible for ensuring network availability, responding to alerts, performing routine checks, and supporting the resolution of network incidents. The ideal candidate will possess a strong understanding of network monitoring tools, troubleshooting methodologies, and a commitment to service excellence. This is an excellent opportunity to contribute to a vital team ensuring seamless connectivity for thousands of users.

Key Responsibilities

• Monitor network performance and availability using industry-standard Network Management Systems (NMS).
• Respond promptly and effectively to network alarms and alerts, identifying root causes of issues.
• Perform first-level troubleshooting and elevate complex problems to senior engineers or relevant teams.
• Execute routine network maintenance tasks, including software updates and configuration checks.
• Document network events, troubleshooting steps, and resolutions in ticketing systems.
• Collaborate with field technicians and engineering teams to resolve network outages and performance degradations.
• Contribute to the continuous improvement of network operations processes and procedures.
• Maintain accurate records of network configurations and operational status.
• Participate in on-call rotation as required for after-hours support.
• Ensure compliance with operational security policies and procedures.

Requirements

• High school diploma or equivalent; a diploma or degree in Telecommunications, IT, or a related field is advantageous.
• Minimum of 2 years of experience in network operations, technical support, or a similar role within the telecommunications industry.
• Familiarity with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix).
• Basic understanding of networking concepts, protocols (TCP/IP, SNMP, BGP), and telecommunications technologies.
• Experience with ticketing systems (e.g., ServiceNow, Jira) for incident and problem management.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work effectively in a hybrid environment, balancing remote work with required on-site duties.
• Good communication skills, both written and verbal, for effective reporting and collaboration.
• Ability to work shifts, including nights and weekends, as part of an operational team.
• Demonstrated ability to remain calm and focused under pressure.

Benefits

• Our client offers a competitive salary, shift allowances where applicable, and a comprehensive benefits package including medical insurance, retirement fund contributions, and opportunities for annual bonuses.
• The hybrid work model provides flexibility, while essential on-site requirements ensure team cohesion and operational efficiency.
• We are committed to employee development, offering training programs and support for relevant certifications.
• Join a stable and reputable organization within the telecommunications sector, where your contribution directly impacts network reliability and customer satisfaction.
• This role provides a solid foundation for a career in network operations and management.