Telecommunications Field Service Technician

Placements24; Mtubatuba Local Municipality; On-site; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Bonus potential

Company vehicle

Medical insurance

Training opportunities

Career advancement

Team environment

Paid time off

Job summary

Placements24 is seeking a Telecommunications Field Service Technician to support operations in Richards Bay, KwaZulu-Natal. The role involves installing, maintaining, and repairing telecom equipment at customer premises and network points, with an emphasis on excellent service delivery.

The ideal candidate will have hands-on experience with DSL, fiber optic, and wireless broadband technologies, plus strong problem-solving and customer-service skills in a field environment.

Qualifications

• Minimum 3 years of field service experience in telecommunications.
• Strong advantage for technical certifications in telecommunications or electronics.
• Proficient in installing/troubleshooting DSL, fiber optic, and wireless broadband.

Responsibilities

• Install, configure, and test telecommunications equipment (CPE).
• Troubleshoot voice, data, and video services to resolve issues.
• Perform routine maintenance and upgrades on network components.
• Respond to service calls and complete work orders within timeframes.
• Educate customers on service usage and basic troubleshooting.
• Ensure safety standards and proper documentation of service calls and equipment used.
• Collaborate with dispatch and support teams to resolve issues.
• Identify opportunities for service upgrades or additional services.

Skills

Customer service

Problem solving

Time management

Independence

Communication

Education

High school diploma or equivalent

Telecommunications or electronics certifications

Tools

Multimeters

Network testers

Cable locators

Job description

About the Role

Our client, a key player in the **telecoms** sector, is seeking a diligent and technically skilled Telecommunications Field Service Technician to support its operations in **Richards Bay, KwaZulu-Natal**. This role is vital for ensuring the seamless installation, maintenance, and repair of telecommunications equipment and services at customer premises and network infrastructure points. The ideal candidate will be customer-focused, adept at problem solving, and committed to upholding the high standards of service delivery that our client is known for. This is a hands‑on role essential for maintaining the connectivity that powers businesses and communities in the **Richards Bay** region.

Key Responsibilities

• Install, configure, and test telecommunications equipment, including modems, routers, switches, and other customer premises equipment (CPE).
• Perform troubleshooting and diagnostics on voice, data, and video services to resolve customer issues efficiently.
• Conduct routine maintenance and upgrades on network infrastructure components.
• Respond to service calls and complete work orders within specified timeframes.
• Educate customers on service usage and basic troubleshooting steps.
• Ensure all work is performed in compliance with company safety standards and procedures.
• Maintain accurate records of service calls, equipment used, and resolutions provided.
• Collaborate with dispatch and technical support teams to ensure timely issue resolution.
• Identify opportunities for service upgrades or additional services for customers.

Requirements

• High school diploma or equivalent; technical certifications in telecommunications or electronics are a strong advantage.
• Minimum of 3 years of experience in a field service role within the telecommunications industry.
• Proficiency in installing and troubleshooting DSL, fiber optic, and wireless broadband technologies.
• Familiarity with testing equipment such as multimeters, network testers, and cable locators.
• Strong understanding of telecommunications principles, including networking fundamentals (TCP/IP, Ethernet).
• Excellent customer service and interpersonal skills.
• Ability to work independently and manage time effectively in a field environment.
• Physical ability to climb ladders, work in confined spaces, and lift moderately heavy equipment.
• Valid driver's license with a clean driving record.
• Willingness to work flexible hours, including some weekends and evenings as required.

Benefits

• Competitive base salary and potential for performance‑based bonuses.
• Company vehicle, fuel card, and mobile phone provided.
• Comprehensive medical and dental insurance plans.
• Paid training and certification opportunities.
• Opportunities for career advancement within a reputable **telecoms** organization.
• A supportive team environment in **KwaZulu‑Natal**.
• Generous paid time off.