Field Service Technician - Telecom

Placements24; Durban; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Company vehicle provided

Paid training

Overtime opportunities

Medical aid and retirement fund

Career advancement opportunities

Job summary

Placements24 is seeking a motivated Field Service Technician to provide on-site support and maintenance for telecommunications equipment across the Durban region. You will install, repair, and upkeep essential telecom infrastructure at customer locations, blending independent field work with collaborative team efforts in a hybrid Durban-based environment.

The role requires a technical qualification, hands-on problem solving, and a strong customer-service focus to ensure reliable and efficient

Qualifications

• Relevant technical qualification or certification in Telecommunications, Electronics, or a related field.
• Proven experience as a Field Service Technician or in a similar technical support role within the telecom industry.
• Strong understanding of telecommunications principles, including fiber optics, copper cabling, and wireless technologies.
• Proficiency with diagnostic tools and test equipment for network analysis and repair.
• Valid driver's license and a clean driving record for travel within the Durban area.
• Excellent customer service skills and the ability to work independently with minimal supervision.

Responsibilities

• Install, configure, test, and maintain telecom equipment at customer sites.
• Diagnose and resolve issues related to network connectivity, hardware malfunctions, and software problems.
• Perform routine maintenance and upgrades on telecom infrastructure as scheduled.
• Provide technical assistance and training to customers on equipment usage and basic troubleshooting.
• Document all service calls, actions taken, and resolution status.
• Adhere to safety protocols and company policies while performing duties in the field.

Skills

Customer service

Problem-solving

Independent work

Education

Technical qualification/certification in Telecommunications/Electronics

Tools

Diagnostic tools

Test equipment

Job description

About the Role

Our client seeks a motivated and technically adept Field Service Technician to provide on-site support and maintenance for telecommunications equipment across the Durban region. In this role, you will be the face of our client's service commitment, responsible for the installation, repair, and upkeep of essential telecom infrastructure at customer locations. Your expertise will ensure that clients receive reliable and efficient service, directly contributing to customer satisfaction and operational continuity. This position is ideal for a hands-on individual who enjoys problem-solving in diverse environments and values a blend of independent field work and collaborative team efforts, supported by a hybrid approach to operational management within the vibrant city of Durban .

Key Responsibilities

• Install, configure, test, and maintain telecommunications equipment and systems at customer sites.
• Diagnose and resolve technical issues related to network connectivity, hardware malfunctions, and software problems.
• Perform routine maintenance and upgrades on telecommunication infrastructure as scheduled.
• Provide technical assistance and training to customers on equipment usage and basic troubleshooting.
• Document all service calls, including issues identified, actions taken, and resolution status.
• Adhere to safety protocols and company policies while performing duties in the field.

Requirements

• Relevant technical qualification or certification in Telecommunications, Electronics, or a related field.
• Proven experience as a Field Service Technician or in a similar technical support role within the telecom industry.
• Strong understanding of telecommunications principles, including fiber optics, copper cabling, and wireless technologies.
• Proficiency in using diagnostic tools and test equipment for network analysis and repair.
• Valid driver's license and a clean driving record for frequent travel within the Durban area.
• Excellent customer service skills and the ability to work independently with minimal supervision.

Benefits

• Competitive annual salary.
• Company vehicle provided for field service duties.
• Performance incentives and overtime opportunities.
• Comprehensive medical aid and retirement fund contributions.
• Paid training and opportunities for career advancement within the company.
• Flexible working arrangements supporting a hybrid model for administrative tasks.