Telecommunications Field Technician

Placements24; Mossel Bay; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Mobile phone provided

Medical and dental insurance

Paid training

Retirement savings plan

Uniform and safety equipment provided

Job summary

Placements24 in Mossel Bay, Western Cape, seeks a diligent Telecommunications Field Technician to join our operations team. You will install, configure and maintain telecom equipment at customer premises and network locations to ensure reliable internet, voice and data services.

This hands-on role requires strong troubleshooting, excellent customer service, and the ability to work independently in the field.

Qualifications

• Experience as Field Technician in telecom.
• Knowledge of DSL, Fiber, Wireless technologies.
• Proficient with diagnostic tools.
• Ability to work in the field and drive.

Responsibilities

• Install, configure, and maintain telecom equipment.
• Diagnose and troubleshoot network connectivity issues.
• Test network performance after installations and repairs.
• Provide basic customer training on equipment usage.
• Collaborate with internal support teams to resolve complex issues.

Skills

Field tech experience

Telecom knowledge

Diagnostics tools

Troubleshooting

Customer service

Time management

Driver's license

Physical fitness

Certifications (telecom)

Tools

Multimeters

Cable testers

Splicing equipment

Job description

About the Role

Our client, a leading provider of telecommunications services, is seeking a diligent and technically proficient Telecommunications Field Technician to join their operations team based in Mossel Bay, Western Cape . This role is crucial for the installation, maintenance, and repair of telecommunications equipment and infrastructure at customer premises and various network locations. The ideal candidate will have a strong understanding of telecommunications systems, excellent troubleshooting skills, and a commitment to providing high-quality service. You will be responsible for ensuring the seamless operation of our client's network services, including internet, voice, and data connectivity. This is a hands‑on role requiring you to be out in the field, interacting directly with customers and contributing to the reliability of the telecommunications network in the beautiful Western Cape region. A positive attitude and strong customer service skills are essential for success in this role.

Key Responsibilities

• Install, configure, and maintain telecommunications equipment, including routers, modems, fiber optic termination, and customer premise equipment (CPE).
• Perform routine maintenance and inspections of network infrastructure.
• Diagnose and troubleshoot network connectivity issues, signal degradation, and equipment malfunctions.
• Respond to service calls and resolve customer‑reported problems in a timely and efficient manner.
• Test and verify network performance and quality after installations and repairs.
• Adhere to all safety procedures and company standards during field operations.
• Document all work performed, including service reports and inventory tracking.
• Provide basic customer training on equipment usage.
• Collab‑orate with internal support teams to resolve complex technical issues.
• Maintain company vehicle and tools in good working condition.

Requirements

• Proven experience as a Field Technician or similar role in the telecommunications industry.
• Strong understanding of telecommunications principles, including broadband technologies (DSL, Fiber, Wireless).
• Proficiency in using diagnostic tools, multimeters, cable testers, and splicing equipment.
• Excellent troubleshooting and problem‑solving abilities.
• Good customer service and communication skills.
• Ability to work independently and manage time effectively in the field.
• Must possess a valid driver's license and a clean driving record.
• Physical ability to lift heavy equipment and work in various environmental conditions in and around Mossel Bay .
• Technical certifications in telecommunications or networking are a plus.
• Willingness to work flexible hours, including occasional evenings and weekends.

Benefits

• Competitive hourly wage and potential for overtime pay.
• Company vehicle, fuel card, and mobile phone provided.
• Comprehensive medical and dental insurance.
• Paid training and opportunities for career advancement.
• Retirement savings plan.
• Uniform and safety equipment provided.
• Opportunity to be part of a vital service in the Western Cape community.
• Work on diverse and challenging technical tasks.