Telecoms Field Service Technician

Placements24; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Company vehicle and fuel allowance

On-the-job training

Health insurance benefits

Job summary

Placements24 is seeking a motivated Telecoms Field Service Technician to join our operational team in Cape Town. The role involves hands-on installation, maintenance, and repair of telecommunications equipment at customer sites and network locations.

You will be the face of the company, ensuring excellent service delivery and customer satisfaction. The ideal candidate will have field experience, strong problem-solving abilities, and a commitment to safety.

Qualifications

• Good customer service and communication skills.
• Strong time management and ability to work independently in field environments.
• Solid understanding of telecommunications systems, cabling, and networking principles.

Responsibilities

• Install, configure, and test telecom equipment including routers, switches, and fiber optic systems.
• Perform routine maintenance and diagnostic checks on network infrastructure.
• Respond to service calls and troubleshoot customer-reported issues.
• Adhere to safety protocols and company guidelines during field operations.
• Provide basic customer guidance on equipment usage.
• Maintain accurate records of work performed, parts used, and time spent.

Skills

Customer service

Time management

Independent worker

Communication

Education

High school diploma or equivalent

Technical certification (telecom/networking)

Job description

About the Role

Our client is seeking a motivated and skilled Telecoms Field Service Technician to join their operational team based in Cape Town. This role involves hands-on installation, maintenance, and repair of telecommunications equipment at customer sites and network infrastructure locations. You will be the face of the company, ensuring excellent service delivery and customer satisfaction. The ideal candidate is adept at problem-solving in diverse field environments and committed to upholding high standards of technical execution and safety.

Key Responsibilities

• Install, configure, and test telecommunications equipment, including routers, switches, and fiber optic systems.
• Perform routine maintenance and diagnostic checks on network infrastructure.
• Respond promptly to service calls and troubleshoot technical issues reported by customers.
• Adhere to all safety protocols and company guidelines during field operations.
• Provide basic customer support and guidance on equipment usage.
• Maintain accurate records of work performed, parts used, and time spent.

Requirements

• High school diploma or equivalent; relevant technical certification is a plus.
• Proven experience as a Field Service Technician or similar role in the telecom industry.
• Strong understanding of telecommunications systems, cabling, and networking principles.
• Ability to work independently and manage time effectively in a field setting.
• Excellent communication and customer service skills.
• Valid driver's license and a clean driving record are essential.

Benefits

• Competitive annual salary.
• Company vehicle and fuel allowance.
• On-the-job training and opportunities for skill development.
• Health insurance benefits package.
• A challenging and rewarding role working across beautiful Cape Town.