Telecom Network Operations Specialist

Placements24; Stellenbosch; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Hybrid work

Medical aid

Retirement fund

Training & certifications

Wellness program

Job summary

Placements24 is seeking a Telecom Network Operations Specialist in Stellenbosch, Western Cape. This hybrid role focuses on monitoring network status, responding to alerts, troubleshooting, and performing routine maintenance to ensure uptime and performance.

You will work with SNMP-based tools, Nagios, and Zabbix, and participate in 24/7 shift rotations. The ideal candidate has 2–4 years of telecom network ops experience and a strong IT/networking background.

Qualifications

• Bachelor's or Diploma in telecoms/IT fields.
• Experience in telecom network operations or support (2–4 years).
• Familiarity with network monitoring concepts and tools.

Responsibilities

• Monitor network performance and availability using specialized tools and dashboards.
• Respond to network alarms and incidents with initial diagnostics.
• Perform routine maintenance: software updates and config changes.
• Escalate complex issues to senior engineers or support teams.
• Maintain accurate documentation of network configurations and incident logs.
• Participate in shift work rotations to provide 24/7 coverage.
• Assist in network changes and upgrades.
• Collaborate with internal teams and vendors to resolve service disruptions.
• Identify recurring issues and propose improvements to stability and performance.
• Contribute to capacity planning by monitoring resource utilization.

Skills

Network monitoring

Troubleshooting

Analytical thinking

Communication

Education

Diploma or Bachelor's degree in Telecommunications, Computer Science, IT, or related field

Tools

SNMP

Nagios

Zabbix

Job description

About the Role

Our client is seeking a detail-oriented Telecom Network Operations Specialist to join their expanding team in Stellenbosch, Western Cape. This hybrid role is crucial for maintaining the day-to-day health and performance of our telecommunications network infrastructure. You will be responsible for monitoring network status, responding to alerts, troubleshooting issues, and implementing routine maintenance tasks. This position offers a dynamic blend of remote work flexibility and essential in-office collaboration for team meetings and critical hands-on tasks. If you are proactive, possess strong technical aptitude, and excel in a fast-paced operational environment.

Key Responsibilities

• Monitor network performance and availability using specialized tools and dashboards.
• Respond to network alarms and incidents, performing initial diagnostics and troubleshooting.
• Execute routine maintenance tasks, including software updates and configuration changes, as per schedule.
• Escalate complex issues to senior engineers or relevant support teams.
• Maintain accurate documentation of network configurations, incident logs, and operational procedures.
• Participate in shift work rotations to ensure 24/7 network coverage as required.
• Assist in the implementation of network changes and upgrades.
• Collaborate with internal teams and external vendors to resolve service disruptions.
• Identify recurring issues and suggest improvements to network stability and performance.
• Contribute to capacity planning by monitoring resource utilization.

Requirements

• Diploma or Bachelor's degree in Telecommunications, Computer Science, IT, or a related field.
• 2-4 years of experience in a telecommunications network operations or support role.
• Familiarity with network monitoring tools and concepts (e.g., SNMP, Nagios, Zabbix).
• Basic understanding of routing protocols (e.g., OSPF, BGP) and switching concepts.
• Experience with basic network troubleshooting and fault isolation techniques.
• Knowledge of IP networking, TCP/IP, DNS, and DHCP.
• Ability to work independently and as part of a team in a fast-paced environment.
• Good analytical and problem-solving skills.
• Effective written and verbal communication skills.
• Willingness to work shifts and participate in an on-call rotation.
• Familiarity with mobile network technologies (GSM, LTE, 5G) is an advantage.

Benefits

• Competitive annual salary and potential for performance-based increases.
• Hybrid work arrangement offering a balance between remote work and office-based collaboration in Stellenbosch, Western Cape.
• Comprehensive medical aid and retirement fund benefits.
• Paid training and opportunities for professional certifications.
• Employee assistance program and wellness initiatives.
• Clear career progression path within network operations.
• Access to advanced monitoring and operational tools.
• Collaborative and supportive team culture.