Senior Telecoms Network Operations Manager

Placements24; Randburg; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonus

Medical aid

Retirement fund contributions

Hybrid work model

Professional development

Industry certifications

Job summary

Placements24 is seeking a Senior Telecoms Network Operations Manager to lead the Network Operations Centre (NOC) and ensure peak service availability across a large telecoms infrastructure in Randburg, Gauteng. The role combines strategic oversight with hands-on leadership of network engineers and technicians.

The position is hybrid, requiring regular office presence for leadership and planning, with some remote work flexibility.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related field.
• Master’s degree is a plus.
• 8–10 years of progressive experience in telecommunications network operations, with 3–5 years in leadership.
• Experience with LAN, WAN, IP and wireless technologies; network monitoring and ticketing.
• Strong leadership, communication and stakeholder management skills.
• Familiarity with ITIL frameworks and service management best practices.

Responsibilities

• Lead and manage the Network Operations Centre (NOC) team and daily network operations.
• Develop and enforce operational policies for monitoring, fault management and performance optimization.
• Oversee proactive monitoring and issue resolution to minimise service disruptions.
• Manage incident response and resolution processes.
• Drive continuous improvement initiatives and automation within the NOC.
• Develop and manage operational budgets and resource planning.
• Lead workforce management, training, performance management and development.
• Collaborate with engineering, customer support and product teams for seamless service delivery.
• Stay updated on emerging network technologies and tools.
• Ensure compliance with industry regulations and security best practices.

Skills

Leadership

Team management

Incident resolution

Analytical thinking

Stakeholder management

Communication

Problem solving

ITIL familiarity

Education

Bachelor’s degree in Computer Science/IT/Electrical Engineering

Master’s degree (advantage)

Job description

About the Role

Our client, a prominent provider in the telecoms landscape, is seeking a highly experienced and strategic Senior Telecoms Network Operations Manager to lead their network operations centre (NOC) and ensure the highest levels of service availability and performance. This critical role, based in the bustling hub of Randburg, Gauteng , involves managing a team of skilled network engineers and technicians responsible for monitoring, maintaining, and optimising the company's extensive network infrastructure. You will be instrumental in developing and implementing operational strategies, enhancing processes, and driving continuous improvement. This hybrid role requires a strong presence in the office for team leadership and strategic planning, with flexibility for remote work. If you possess proven leadership experience in network operations and a passion for operational excellence, we encourage you to apply.

Key Responsibilities

• Lead and manage the Network Operations Centre (NOC) team, ensuring efficient and effective day-to-day network operations.
• Develop, implement, and enforce operational policies, procedures, and standards for network monitoring, fault management, and performance optimisation.
• Oversee the proactive monitoring of the network infrastructure, identifying and resolving potential issues before they impact service delivery.
• Manage incident response and resolution processes, minimising downtime and service disruptions.
• Drive continuous improvement initiatives within the NOC, focusing on efficiency, automation, and best practices.
• Develop and manage operational budgets, ensuring cost-effectiveness and resource optimisation.
• Lead workforce management, including staffing, training, performance management, and professional development of the NOC team.
• Collaborate with other departments, including engineering, customer support, and product development, to ensure seamless service delivery and issue resolution.
• Stay abreast of emerging network technologies and operational tools, recommending and implementing solutions to enhance network management capabilities.
• Ensure compliance with industry regulations and security best practices.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related field.
• A Master's degree is a plus.
• Minimum of 8-10 years of progressive experience in telecommunications network operations, with at least 3-5 years in a leadership or management role.
• Proven experience in managing complex network infrastructures, including LAN, WAN, IP, and wireless technologies.
• Strong understanding of network monitoring tools, ticketing systems, and performance analysis techniques.
• Demonstrated experience in developing and implementing operational strategies and process improvements.
• Excellent leadership, team management, and motivational skills.
• Strong analytical and problem-solving abilities, with a systematic approach to incident resolution.
• Exceptional communication, interpersonal, and stakeholder management skills.
• Familiarity with ITIL frameworks and service management best practices.
• Must be based in or able to commute regularly to Randburg, Gauteng .

Benefits

Our client offers a highly competitive salary, a generous performance bonus, and a comprehensive benefits package including excellent medical aid and retirement fund contributions. The hybrid work model offers a flexible approach, balancing essential office-based leadership with the convenience of remote work. You will have access to significant opportunities for professional development, including advanced management training, industry certifications, and exposure to cutting-edge telecoms technologies. Our client promotes a culture of innovation, collaboration, and continuous improvement, providing a dynamic and challenging environment with clear pathways for career advancement within its organisation. This is a key leadership role within a leading South African telecommunications company.