Telecom Field Service Engineer

Placements24; Randburg; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Company vehicle

Fuel allowance

Medical aid & retirement fund

Training & development

Job summary

Placements24 is seeking a Telecom Field Service Engineer to install, maintain, and repair telecommunications equipment at customer sites across Randburg, Gauteng. The role requires strong diagnostic skills and a hands-on approach to resolve technical issues while ensuring high customer satisfaction.

The position offers a hybrid work arrangement, with field deployments and on-site support across the Randburg region.

Qualifications

• NSC or equivalent; technical qualification preferred.
• Experience with IP networks, VoIP, and related hardware is required.
• Strong diagnostic and troubleshooting skills with a hands-on approach.

Responsibilities

• Install, configure, test, and maintain telecommunications systems including voice, data, and video equipment.
• Diagnose and troubleshoot hardware and software related to network performance.
• Perform routine maintenance and upgrades on telecommunications infrastructure.
• Manage service calls, installations, and repairs with accurate documentation.

Skills

IP networks

VoIP systems

Fiber optic cabling

Copper cabling

Diagnostics

Customer service

Education

NSC or equivalent

N+ / A+ / IT Essentials

Tools

Network testing equipment

Cabling tools

Job description

About the Role

Our client, a prominent provider of telecommunications infrastructure and services, is seeking a dedicated and technically adept Telecom Field Service Engineer to join their team in the Randburg, Gauteng area. This role is vital for ensuring the reliable installation, maintenance, and repair of our client's cutting-edge telecommunications equipment at customer sites and company facilities. The ideal candidate will possess strong diagnostic skills and a hands-on approach to resolving technical challenges. You will be responsible for delivering high-quality service, ensuring customer satisfaction, and contributing to the overall efficiency of our client's network operations. This position offers the opportunity to work with advanced technologies and become a key player in maintaining connectivity for businesses and individuals across the region. Join a dynamic team committed to technical excellence and customer support in the vibrant province of Gauteng.

Key Responsibilities

Install, configure, test, and maintain telecommunications systems, including voice, data, and video equipment. Diagnose and troubleshoot hardware and software issues related to network performance and connectivity. Perform routine maintenance, inspections, and upgrades on telecommunications infrastructure. Respond to service requests and emergency calls to resolve technical problems promptly. Ensure all service activities comply with company standards, safety regulations, and customer requirements. Maintain accurate records of all service calls, installations, and repairs. Provide technical assistance and support to customers, explaining solutions and procedures clearly. Manage tools, equipment, and inventory effectively. Stay updated on product knowledge and technical advancements in the telecommunications field.

Requirements

National Senior Certificate (NSC) or equivalent; a relevant technical qualification or certification (e.g., N+ , A+, IT Essentials) is highly preferred. Minimum of 3-5 years of experience in a field service or technical support role within the telecommunications industry. Proven experience with installation and troubleshooting of IP networks, VoIP systems, and related hardware. Familiarity with fiber optic and copper cabling standards and testing. Strong understanding of telecommunications protocols and equipment. Excellent problem-solving and diagnostic abilities. Good communication and customer relationship skills. Ability to work independently, manage time efficiently, and prioritize tasks. A valid driver's license and a willingness to travel within the assigned service area in Gauteng.

Benefits

Our client offers a competitive annual salary, supplemented by performance-based bonuses and comprehensive employee benefits, including medical aid and a retirement fund. Employees are provided with a company vehicle, fuel allowance, and a mobile phone for professional use. Opportunities for ongoing training and professional development are available to enhance your technical skills and career prospects. This role offers the chance to work with a variety of modern telecommunications technologies and contribute directly to client success. The hybrid work arrangement provides a balance between field operations and administrative tasks, fostering efficiency and work-life integration in the bustling area of Randburg, Gauteng.