Telecoms Field Service Technician

Placements24; Soweto; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Company-provided vehicle

Fuel allowance

Per diem

Health insurance

On-the-job training

Opportunities for advancement

Job summary

Placements24 in Soweto, Gauteng, is seeking a Telecoms Field Service Technician to install, maintain and repair telecoms equipment at customer sites.

You will travel regularly within the service area, troubleshoot faults, educate customers, and uphold safety standards while delivering professional service.

Qualifications

• Proven experience in field service or similar technical customer-facing roles.
• Solid understanding of telecommunications systems (broadband, VoIP, Wi-Fi).
• Proficiency with hand tools, power tools and diagnostic equipment.
• Excellent customer service and communication skills.

Responsibilities

• Install, activate and maintain telecoms equipment (modems, routers, VoIP phones, cabling).
• Perform diagnostics and troubleshoot faults to resolve service issues.
• Respond to service calls and manage appointments efficiently.
• Educate customers on using their telecoms equipment and services.

Skills

Field service

Telecom systems

Diagnostics

Customer service

Driver's license

Tools

Diagnostic equipment

Hand tools

Power tools

Job description

About the Role

Our client, a provider of essential telecommunications services, is looking for a dedicated Telecoms Field Service Technician to join their team in Soweto, Gauteng. This hands-on role involves traveling to customer locations to install, maintain, and repair telecommunications equipment and services. You will be the frontline representative of our company, ensuring customer satisfaction through efficient and professional service delivery. The ideal candidate is a skilled problem-solver with excellent technical abilities and strong customer service instincts. This is a field-based position requiring regular travel within the designated service area.

Key Responsibilities

• Install, activate, and maintain telecommunications equipment, including internet modems, routers, VoIP phones, and related cabling.
• Perform diagnostic tests and troubleshoot service issues to identify and resolve faults.
• Respond to customer service calls and manage service appointments effectively.
• Educate customers on the use of their telecommunications equipment and services.
• Ensure all installations and repairs meet company standards and industry best practices.
• Maintain accurate records of work performed, including service reports, time sheets, and inventory.
• Adhere to all safety procedures and protocols while working at customer sites.
• Identify opportunities to upsell additional services or equipment where appropriate.
• Manage inventory of parts and equipment in your service vehicle.

Requirements

• Proven experience as a Field Service Technician or in a similar customer-facing technical role.
• Solid understanding of telecommunications systems, including broadband, VoIP, and Wi-Fi technology.
• Proficiency in using hand tools, power tools, and diagnostic equipment.
• Ability to read and interpret technical manuals and diagrams.
• Strong mechanical and electrical aptitude.
• Excellent customer service, communication, and interpersonal skills.
• Ability to work independently and manage time effectively.
• A valid driver's license and a clean driving record are essential.
• Willingness to work flexible hours, including some weekends and evenings.

Benefits

• Competitive annual salary of ZAR.
• Company-provided vehicle for work-related travel.
• Fuel allowance and per diem for work-related expenses.
• On-the-job training and opportunities to gain new technical skills.
• Health insurance benefits.
• Opportunities for advancement within the company.