Telecom Field Service Engineer

Placements24; Cape Town; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive remuneration package

Company vehicle for business use

Medical and retirement fund benefits

Travel allowance

Professional development opportunities

Job summary

Placements24 is seeking a Telecom Field Service Engineer for our client based in Cape Town, Western Cape. The role covers on-site installation, maintenance, and repair of telecom infrastructure with extensive travel across the Western Cape.

You will work independently and with a field team, ensuring high uptime, quick issue resolution, and strict safety compliance while delivering professional service to clients.

Qualifications

• National Diploma or Bachelor's degree in Electrical Engineering, Telecommunications or related field.
• 3–5 years in a telecom field service role.
• Experience installing/troubleshooting wireless and wired telecom systems (GSM, LTE, Fibre).
• Valid driver's license and clean driving record.

Responsibilities

• Perform on-site installation, configuration and testing of telecom equipment.
• Conduct preventive maintenance to ensure performance and longevity.
• Diagnose and resolve network and equipment failures.
• Document service activities and maintain accurate logs.
• Provide guidance to junior technicians and end-users.
• Adhere to safety protocols and company procedures.

Skills

Field service experience

Troubleshooting telecom systems

Driver's license

Customer-facing communication

Education

National Diploma or Bachelor's degree in Electrical Engineering, Telecommunications, or related field

Tools

Network diagnostic tools

Test equipment (GSM/LTE, fibre)

Job description

About the Role

Our client, a prominent player in the telecommunications sector, is actively seeking a dedicated and experienced Telecom Field Service Engineer to join their team based in Cape Town, Western Cape. This role involves critical on-site support for our clients' telecommunications infrastructure, ensuring optimal performance and minimal downtime. You will be the frontline technical expert, responsible for the installation, maintenance, and repair of various telecommunication systems. This position requires extensive travel within the Western Cape region, providing hands-on technical solutions to a diverse clientele. The successful candidate will be an integral part of our client's commitment to delivering reliable and high-quality telecom services across the region. You'll work independently and as part of a responsive field team, addressing technical challenges with precision and efficiency.

Key Responsibilities

• Perform on-site installation, configuration, and testing of telecommunication equipment, including base stations, routers, switches, and associated hardware.
• Conduct routine preventive maintenance on all deployed telecom systems to ensure peak operational efficiency and longevity.
• Diagnose and resolve complex technical issues related to network connectivity, signal strength, and system failures.
• Respond promptly to emergency service calls, providing rapid and effective repair solutions to minimize service disruption.
• Manage inventory of spare parts and equipment, ensuring adequate stock levels for field operations.
• Document all service activities, including installation reports, maintenance logs, and repair findings.
• Adhere strictly to safety protocols and company procedures during all on-site activities.
• Provide technical support and guidance to end-users and junior technicians as needed.
• Collaborate with the central engineering team to elevate unresolved issues and contribute feedback for product improvement.
• Ensure client satisfaction by delivering professional and timely technical services.

Requirements

• A National Diploma or Bachelor's degree in Electrical Engineering, Telecommunications, or a related technical field.
• At least 3-5 years of hands-on experience in a field service role within the telecommunications industry.
• Proficiency in installing and troubleshooting wireless and wired communication systems (e.g., GSM, LTE, Fibre Optics).
• Strong understanding of network protocols and diagnostic tools.
• Ability to interpret technical manuals, schematics, and blueprints.
• Excellent problem-solving and critical thinking skills.
• Valid driver's license and a clean driving record.
• Willingness to travel extensively within the Cape Town and surrounding areas, and occasionally further afield.
• Physical ability to lift and maneuver equipment, and work in various environmental conditions.
• Strong customer service orientation and excellent communication skills.

Benefits

• Our client offers a competitive remuneration package, including a base salary, potential performance bonuses, and a company vehicle for business use.
• Comprehensive medical and retirement fund contributions are provided.
• Opportunities for professional development and training in the latest telecom technologies are available.
• You will also receive a travel allowance and be part of a supportive and established team within a growing industry.
• Enjoy the dynamic nature of field work while contributing to vital infrastructure.