Senior Field Service Technician - Telecommunications

Placements24; Johannesburg; On-site; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Performance-based bonus

Health insurance

Retirement savings plan

Company vehicle

Fuel allowance

Job summary

Placements24 in Johannesburg, Gauteng, is seeking a Senior Field Service Technician to install, maintain, and repair complex telecom network equipment.

You will diagnose faults, perform fiber optic testing, and provide on-site support while collaborating with engineering and support teams to implement upgrades and new installations across client sites in the region.

Qualifications

• Minimum of 5 years of proven experience in telecommunications equipment installation and maintenance.
• Strong understanding of network protocols, hardware, and software, including TCP/IP, Ethernet, and wireless technologies.
• Proficiency in diagnosing and repairing faults in complex electronic and communication systems.
• Experience with fiber optic splicing and testing equipment is highly desirable.

Responsibilities

• Install, configure, and maintain telecommunications hardware and software systems according to technical specifications and company standards.
• Perform routine diagnostic tests and preventative maintenance to ensure optimal system performance and identify potential issues.
• Troubleshoot and resolve complex technical problems related to network equipment, including routers, switches, servers, and fiber optic systems.
• Respond promptly to service calls and emergency situations, ensuring minimal downtime for clients.
• Collaborate with engineering and support teams to implement system upgrades and new installations.
• Document all service activities, including maintenance logs, repair reports, and inventory records, maintaining accuracy and completeness.
• Provide on-site technical support and guidance to clients, explaining technical issues and solutions clearly.
• Adhere to all safety regulations and company policies while performing duties.
• Participate in on-call rotation schedules to provide 24/7 support when required.

Skills

TCP/IP

Ethernet

Wireless tech

Diagnostics

Maintenance

Job description

About the Role

Our client, a leading provider of advanced telecommunications infrastructure, is seeking a highly skilled and experienced Senior Field Service Technician to join their dynamic team in Johannesburg, Gauteng. This is a critical role responsible for the installation, maintenance, and repair of complex network equipment. You will be at the forefront of ensuring the reliability and performance of our client's cutting-edge solutions, working with state-of-the-art technology. The ideal candidate will possess a strong technical aptitude, a commitment to excellence, and the ability to work independently or as part of a team. This position offers the opportunity to contribute significantly to the operational success of a key player in the South African telecommunications sector and advance your career in a challenging and rewarding environment.

Key Responsibilities

• Install, configure, and maintain telecommunications hardware and software systems according to technical specifications and company standards.
• Perform routine diagnostic tests and preventative maintenance to ensure optimal system performance and identify potential issues.
• Troubleshoot and resolve complex technical problems related to network equipment, including routers, switches, servers, and fiber optic systems.
• Respond promptly to service calls and emergency situations, ensuring minimal downtime for clients.
• Collaborate with engineering and support teams to implement system upgrades and new installations.
• Document all service activities, including maintenance logs, repair reports, and inventory records, maintaining accuracy and completeness.
• Provide on-site technical support and guidance to clients, explaining technical issues and solutions clearly.
• Adhere to all safety regulations and company policies while performing duties.
• Participate in on-call rotation schedules to provide 24/7 support when required.

Requirements

• Minimum of 5 years of proven experience in telecommunications equipment installation and maintenance.
• Strong understanding of network protocols, hardware, and software, including TCP/IP, Ethernet, and wireless technologies.
• Proficiency in diagnosing and repairing faults in complex electronic and communication systems.
• Experience with fiber optic splicing and testing equipment is highly desirable.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills, with the ability to interact effectively with clients and colleagues.
• A valid driver's license and the ability to travel extensively within the Johannesburg, Gauteng region.
• Technical certifications in relevant networking or telecommunications fields are a plus.
• Ability to interpret technical drawings, schematics, and manuals.

Benefits

• Our client offers a competitive remuneration package that includes a performance-based bonus structure.
• You will also receive comprehensive health insurance, a retirement savings plan, and ongoing professional development opportunities to enhance your technical skills.
• This role provides a company vehicle for business use, fuel allowance, and the chance to work with a motivated and experienced team in a leading industry company.