Telecommunications Field Service Engineer

Placements24; Paarl; On-site; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Company vehicle

Fuel allowance

Medical aid

Retirement fund

Technical training

Job summary

Placements24 in Paarl, Western Cape, is seeking a Telecommunications Field Service Engineer to install, maintain, and repair telecom equipment at client sites. The role involves travel within the region and hands-on diagnostics, with a focus on service delivery and customer satisfaction.

You will configure routers, switches, antennas, and cabling, perform preventive maintenance, troubleshoot hardware/software, and provide technical guidance.

Qualifications

• Technical diploma or certification in Telecommunications, Electronics, or related field.
• Minimum of 4 years of experience in telecommunications field service or similar technical support role.
• Strong diagnostic skills and customer-centric approach.
• Solid understanding of networking concepts (TCP/IP, Ethernet) and telecom hardware.
• Ability to read manuals, schematics, and blueprints.
• Excellent communication and interpersonal skills.

Responsibilities

• Install, configure, and commission telecommunications equipment at client sites.
• Perform preventative maintenance and diagnostic checks on network infrastructure.
• Troubleshoot and resolve hardware and software issues.
• Respond to service calls and emergency repair requests promptly.
• Conduct site surveys and assessment of installation requirements.
• Ensure installations meet company standards and best practices.
• Maintain records of service activities and inventory.
• Provide technical guidance and support to end-users and clients.

Skills

Networking concepts

TCP/IP

Diagnostics

Customer service

Communication

Troubleshooting

Driver's license

Education

Technical diploma or certification in Telecommunications/Electronics

Tools

Test equipment (multimeters)

Oscilloscopes

OTDRs

Spectrum analyzers

Job description

About the Role

Our client, a significant player in the telecommunications sector, is seeking a dedicated and technically proficient Telecommunications Field Service Engineer to serve the Paarl, Western Cape region. This hands-on role is responsible for the installation, maintenance, repair, and optimization of telecommunications equipment and systems at client sites. You will be the primary technical contact for customers, ensuring the highest level of service delivery and technical support. The ideal candidate possesses strong diagnostic skills, excellent customer service abilities, and a thorough understanding of various telecommunications technologies. This position requires significant travel within the specified region and a commitment to resolving technical challenges effectively.

Key Responsibilities

• Install, configure, and commission telecommunications equipment, including routers, switches, antennas, and associated cabling.
• Perform routine preventative maintenance and diagnostic checks on network infrastructure.
• Troubleshoot and resolve hardware and software issues impacting telecommunications services.
• Respond to service calls and emergency repair requests in a timely and efficient manner.
• Conduct site surveys and assess installation requirements.
• Ensure all installations and repairs meet company standards and industry best practices.
• Maintain accurate records of service activities, including work orders, site reports, and inventory.
• Provide technical guidance and support to end-users and clients.
• Adhere strictly to safety regulations and company policies.
• Collaborate with the central engineering team on complex technical issues.

Requirements

• Technical diploma or certification in Telecommunications, Electronics, or a related field.
• Minimum of 4 years of experience in telecommunications field service or a similar technical support role.
• Solid understanding of networking concepts, protocols (TCP/IP, Ethernet), and telecommunications hardware.
• Proficiency with test equipment such as multimeters, oscilloscopes, OTDRs, and spectrum analyzers.
• Ability to read and interpret technical manuals, schematics, and blueprints.
• Strong problem-solving and troubleshooting skills in a field environment.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Physical fitness to perform tasks such as climbing ladders, working in confined spaces, and lifting equipment.
• Valid driver's license and a clean driving record.
• Familiarity with telecoms infrastructure and services.

Benefits

• Our client offers a competitive salary of R per annum , along with a company vehicle, fuel allowance, and a comprehensive benefits package including medical aid and a retirement fund. Opportunities for specialized technical training are provided. This role requires full-time presence in the Paarl, Western Cape area and surrounding regions.